Do you enjoy kicking your customers? Don't cringe at the question. It's not as crazy as it seems.
I'm still nursing bruises from three companies — a major department store, a national automotive service club and a local home heating oil company — that apparently think inflexibility, excuses and a failure to compromise are the keys to customer service.
And yet, while many companies stumble when it comes to serving their customers, others shine — even during this busy time of year, according to ClickFox, a provider of experience analytics.