The Mac version of Jive's updated Producteev

Social task management for free. That’s the appealing price tag of a rebuilt version of Producteev, the tool that Jive Software bought last fall. 

Unless data security is a fundamental concern that is considered and communicated at the start of each e-Discovery project, any small gap can quickly become a serious information management risk. 

Drupal cloud services provider Acquia has reported its revenue more than doubled in 2012, a sign open source implementations are reaching an all time high in popularity.

The last decade has seen major disruptions in software, completely reversing the power roles between vendor and user. It’s been said many times that the customer is king, and it couldn't be truer.

Online content, in store: TigerLogic's Postano on a screen at Nine West.

Consumers now have access to the Net wherever they go, and their customer experience extends from everywhere to almost everywhere. With online shopping blending into offline, CMSWire.com pinged customer experience management provider Empathica and enterprise data management/app development provider TigerLogic for their insights. 

Ever since SDL bought Fredhopper in January 2010 it has been developing the technology to optimize the online shopping experience offered by retailers. Today with the release of v7.5, it has tweaked the Fredhopper technology again to offer retailers the ability to adapt an entire product catalog to target specific shoppers.

It's that time again! We're a little over an hour away from this month's Tweet Jam on Customer Journeys — How do we define them? What are the advantages to customer journey mapping, and how do you measure their value?

The mobile web is growing up. ClickTale, who just last year introduced ClickTale Mobile has evolved the mobile usability and analytics program into ClickTale Touch, which allows businesses to view their mobile customers’ “True-to-Life User Experience."

When Social Networking is introduced to the traditional workplace, clashes in communication styles can lead to a cultural divide. 

This week there were quite a number of releases for mobile including new printing possibilities for mobile users from Accellion and Ricoh. SkyDrive Pro is now available for Windows, while Adobe is offering Photoshop Express for Windows 8, and Cognidox releases XtraNet for document portals.

Google has turned the taps on its update stream after last week's I/O event. You can now talk to your PC's Chrome browser for Google searches, while mobile users get a new version of Google+ to play with that's more in line with the card-based update of the recent PC browser update. 

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don’t hesitate to add your event to the list. (You can view the full calendar here.)

The tornado devastation in Oklahoma points to the need for mobile governmental response systems and, this week, Salesforce is releasing such solutions designed specifically for governmental needs. 

What is Xbox One? Is it a games machines, a media center, or an app player? Microsoft wants it to be all three, with near instant-on, voice activation, Skype and many other features, but to do this, it runs a version of Windows 8, a gaming hyper-OS and a media system, highlighting the company's struggles with Windows.

Over the last two years, Gartner considers the ecommerce space to still be dominated by the same leaders named in its last Magic Quadrant report, namely IBM, Oracle and hybris.

Narrative, when done well, is the tail that can actually wag the dog. But let's be clear here and now, post rationalized narratives stink.

Its only been one week since Google I/O, but already some of the functionality that was announced by Google is being offered by third-party vendors. Today, it’s OrangeScape, which is offering a number of quick action buttons in its KiSSFLOW workflow builder.

Understanding the experience that customers value tops the list of most strategic agendas these days. The power of the buyer being in control can no longer be ignored. Sales feel it as their cycles grow longer and become less predictable. Marketing struggles to deliver predictable ROI across a sea of interaction channels where conversations happen without their involvement. Service and Support feel it as customers turn to each other for answers and to share information.

The way customers shop through Google and retailers is changing, as the company begins to phase out Google Checkout in favor of Google Wallet.

Ever feel the need to use the apps already on on your mobile device instead of the work approved ones from your IT department? LogMeIn has developed a tool called AppGuru to help those IT teams organize the mobile apps people can't seem to resist bringing to work.