Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Vitrue Enhances Analytics in its Social Relationship Mgt Platform

 vitrue_logo.jpegLooking to get more out of your social media engagement? As more and more companies embrace social media, many are seeking better ways to access more in-depth analytics. Today, Vitrue, known for its social relationship management (SRM) platform, has released major analytics enhancements designed to give marketers better insights on engagement, global perspectives of fan demographics and metrics, time navigation abilities and visibility across the web.

The Evolution of Social Media: You Call the Shots

It took a minute, but, at last, most of us have mastered the art of Facebook, Twitter, LinkedIn and maybe even Google+ if you really care. The next step then is to supervise these various platforms and put them to good uses (other than poking people and crafting snarky captions on photos). There are many ways of exploiting networks, and predictions over the coming year suggest that management marks the latest stage in the evolution of social media. If cleverly employed, it looks like we, the great wide public, are the Internet’s contemporary innovators. 

Windows 8 for ARM Will Run Office 15, no word on SharePoint

winloz.bmp Any confusion about what ARM-processor-powered Windows 8 devices could and couldn't do has been cleared up by Microsoft. This new class of non-Wintel machines will do a limited amount of what your current PC can do, as they are limited to apps from the Windows Store.

 

Choosing an Enterprise CMS: Ovum Names Market Challengers, Followers

My previous post discussed the three ECM vendors (EMC, IBM and OpenText) that Ovum named as Market Leaders in its report: “Decision Matrix: Selecting a Content Management Application Vendor.” With this article, we'll take a look at the vendors named Market Challengers and Followers.

Social Analytics Provider Netvibes Acquired by Dassault Systèmes

Dassault Systèmes has acquired Netvibes, one of the earliest tools that allowed brands to create unified social dashboards to track their social media identity. Netvibes is well known in enterprise circles, but does the purchase make sense for the French software giant primarily known for its 3D computer aided design and project lifecycle management software?

Oracle Harnesses Employee Talent in Public Cloud With Taleo Acquisition

Oracle_logo_2010.jpg Oracle is on the acquisition path again, just a few weeks after it closed the RightNow deal. This time Oracle is adding to its public cloud by purchasing talent management solution provider Taleo for a price of US$ 1.9 billion.

How Adaptive Case Management Speeds Automotive Leasing & Financing

If everything seems to be in control, you're not going fast enough.”
- Mario Andretti, champion racing car driver

In the world of automotive racing, speed is paramount. When it comes to automotive financing, speed is equally important. However, it is not enough to just move faster. The race to engage and capture new business requires agility, coordination, and control. In this article, I continue my writings on adaptive case management by focusing on how it is being successfully applied in automotive and equipment financing.

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Magnolia 4.5 Promises Multichannel Management, One Step Closer to v. 5

We're at version 4.4.6 and counting for Magnolia's latest milepost to the whopping 5.0 upgrade. But we first have to get to v. 4.5 and that release is now promised for the end of this month for the top tier, open source Enterprise Content Management System.

eMarketer Predicts Online Ad Trends in 2012: Hint - Video is Big

Once there were radios, then came television, and now, with computers quickly becoming America’s primary source of entertainment, advertisers are being forced to take notice. The latest trends in online advertising reflect this changing vantage point, as a new analysis from eMarketer shows video will be the fastest growing digital ad format over the coming years, slowly but surely gaining momentum against search and banner ads. The oracle has spoken. 

SharePoint Information Architecture: Tools of the Trade

A fair amount of work goes into the role of a SharePoint Information Architect. And every architect should have his tools, right? What does Microsoft provide out of the box, to design, deploy and manage an information architecture in SharePoint? Let’s have a look.

Drupal Announces Two Community-Elected Board Members

drupal_logo_2012small.jpgThe Drupal Association held its first election for two at-large board members. Donna Benjamin and Steve Purkiss were elected by Drupal community members and then ratified by the Drupal Association Board.

Laserfiche v8.3 Gets Analytics With Datawatch Report Mining

Laserfiche v8.3 Gets Analytics With Datawatch Report Mining While Laserfiche’s v8.3 release in late November added a bunch of new functions, analytics wasn’t one of them. This week, it has announced that Datawatch has joined its Professional Developer Program (PDP), which will add analytics functionality to the November enhancements.

Social Business 101: Building the Foundation

As new forms of social media proliferate and enterprises scramble to keep pace with their customers, social business is a force that cannot be ignored.

iPad 3 to be Unveiled by Apple in Early March

Thumbnail image for ipad.jpg Word is out that Apple will be hosting an event in the first week of March to show off the iPad 3, with an on-sale date very shortly after. But, what cool apps and content will be on offer to sway upgraders? 

Google to Take On iCloud and Dropbox with Drive

Google will soon offer users a new cloud storage service called Drive to rival Apple's iCloud, Microsoft's SkyDrive, Amazon's Cloud Drive and Dropbox, plus the other online file service specialists as it looks to ensure your files live on Google servers, within easy reach of its other services.

Windows 8 Consumer Preview to Launch on 29 February

winloz.bmpMicrosoft will unveil (and likely make available) the consumer preview version of Windows 8 at an event being held at Mobile World Congress, presumably to signify the move from desktop to mobile.

RIM Insists All Is Well with BlackBerry's Market Performance

They say everything is a matter of perspective. Well, the leadership at Research In Motion (RIM) has definitely been heavily investing in rose tinted lenses. In his first public appearance as the new President and CEO of RIM, Thorstein Heins said the company is doing just fine.

Dreams of the Paper Free Office: AIIM Reports

 aiim_logo_2010.jpg We had dreams of a paperless workforce. By now we should have laser rays shooting out of our eyes that can scan, decode and upload relevant information into our bionic brains, eliminating the need for us to handle paper documents of any kind. For many of us, that simply isn’t the way it worked out.

Myths & Realities of Drupal

In the decade since its quiet emergence onto the scene, Drupal has become an industry standard in the web content management and web publishing field, one with an almost cult-like following among developers.

Socialtext Offers Enterprise Collaboration Globally With NetDocuments Partnership

Socialtext has been adding and adding to its enterprise social platform since it launched v5.0 in September. This year it looks set to maintain that momentum and has already announced a partnership with NetDocuments.