Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Google to Take On iCloud and Dropbox with Drive

Google will soon offer users a new cloud storage service called Drive to rival Apple's iCloud, Microsoft's SkyDrive, Amazon's Cloud Drive and Dropbox, plus the other online file service specialists as it looks to ensure your files live on Google servers, within easy reach of its other services.

Windows 8 Consumer Preview to Launch on 29 February

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Microsoft will unveil (and likely make available) the consumer preview version of Windows 8 at an event being held at Mobile World Congress, presumably to signify the move from desktop to mobile.

 

RIM Insists All Is Well with BlackBerry's Market Performance

They say everything is a matter of perspective. Well, the leadership at Research In Motion (RIM) has definitely been heavily investing in rose tinted lenses. In his first public appearance as the new President and CEO of RIM, Thorstein Heins said the company is doing just fine.

Dreams of the Paper Free Office: AIIM Reports

 aiim_logo_2010.jpg We had dreams of a paperless workforce. By now we should have laser rays shooting out of our eyes that can scan, decode and upload relevant information into our bionic brains, eliminating the need for us to handle paper documents of any kind. For many of us, that simply isn’t the way it worked out.

Myths & Realities of Drupal

In the decade since its quiet emergence onto the scene, Drupal has become an industry standard in the web content management and web publishing field, one with an almost cult-like following among developers.

Socialtext Offers Enterprise Collaboration Globally With NetDocuments Partnership

Socialtext has been adding and adding to its enterprise social platform since it launched v5.0 in September. This year it looks set to maintain that momentum and has already announced a partnership with NetDocuments.

Magazines on Tablets: Woodwing & Adobe Announce More Updates

Contrary to popular belief, the revolution will be digitized, and all those interested in the transformation must innovate or die. Print magazines held out for awhile, but now, with remarkable design systems in place and developing, such as the recent partnership between WoodWing Enterprise and Adobe Digital Publishing Suite, publications can keep their look and feel, without all the paper cuts. Recently, the joint venture announced the release of two new upgrades, which bring a host of additional features and multimedia functions to their innovative program. Even those aggravating inserts now have a way of being recreated virtually.

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Is a Real Google+ API on Its Way?

Google has launched a Google+ developers’ page, perhaps signaling that full-featured API access is in the near future for the rapidly growing social network.

Microsoft Says the Future of Customer Service is in Your Voice

With fancy 21st-century parlance like interactive self-service assets and natural user interface (NUI), Microsoft is doubling down, betting the voice (both human and computer-generated) plus cloud-scale data analytics, hosting a "predictive experience" generator will be the basis of next generation customer service, accessible from any telephone. Microsoft announced it will "join forces" (take an equity stake) in 24/7 Inc. an automated communications company based in Campbell, Calif.

Oracle's Advanced Analytics Brings Mining Tools to Big Data

Oracle_logo_2010.jpgUsers of Oracle's 11g enterprise database can now wade into their mountains of data with a new set of analytic tools to find the business data and insight gold within the endless steams of information.

The Digital Workplace: How Sociable is Your Intranet?

The language we use defines our national identity and culture. In the UK most of the people living in Wales can speak English but under the 1993 Welsh Language Act all public-sector websites that contain information relevant to Wales have to be in English and Welsh. Certainly English is a very useful default language, and it is fairly easy to work with around 850 words. The other 1 million are just there to confuse everyone, including many native speakers.

How an Online Marketing Solution Aligns to the Top 3 Priorities of CMOs [SPONSORED]

CMOs and Marketing VPs are primarily focused on 3 goals:

  • Connecting to new customers
  • Building customer loyalty
  • Clearly demonstrating the value of marketing

These goals are not new — the tactics used to achieve them are.

Yahoo Chairman Jumps Down

Thumbnail image for yahoo_logo.jpg In a letter to the Yahoo board, Chairman Roy Bostock announces that he won't be seeking re-election at the next shareholder's meeting. Is Bostock stepping down? Or is it more like jumping ship?

Mobile Content Strategy: Is Less Always More?

The most prominent advice about mobile content is to be concise. The content for web should be short, but the mobile content should be even shorter. While this is certainly true, some take this "shortening" to another level.

Being concise doesn't mean that the content shouldn't make sense and actually become useless.

GRC Roll-up: Ricoh Shakes e-Discovery Space, SAI/Compliance 360 Deal Sealed

Seems like GRC companies are still only recovering from LegalTech NY this week, as it’s been relatively quiet. That said, SAI has finalized the Compliance 360 deal, Ricoh is expanding its e-Discovery reach again, Congress is taking on spyware and Guidance has bought CaseCentral.

The Facebook App Files: MOG On Repeat

In its plan to connect every single person in the world, Facebook drew attention last September when the network announced it would upgrade to a new and improved timeline structure, and subsequently release a series of “frictionless apps,” to enhance overall sharing experience for its club of 800 million. These specialized apps are hybrid tools created specifically for your profile page, enabling unique ways of exposing even more about yourself. From what you eat, where you travel, what you listen to, and where you shop, Facebook has invented an efficient way to broadcast everything to your personal globe, so that at any given moment, you can be tracked. Now that the company maintains no privacy, apparently the rest of us must follow suit.

DAM Lowdown: DAM in the Cloud, Adobe's Future Focus, Tips for Growing Your Audience

This week in the DAM lowdown: printers are providing DAM solutions for clients, Adobe's VP of Enterprise Marketing explains the company's fresh focus, tips on how to leverage your assets to grow your audience and a case study relating one company's quest to find the right DAM solution.

Amazon S3 Storage Gets Price Cuts Up to 13.5%

Organizations and enterprises that bank on Amazon S3 services for their cloud storage needs might find themselves paying up to 13.5% less starting this February, as Amazon announces price cuts for S3, promising a "significant reduction" in storage costs.

Collaboration in 2012: Predictions 5 & 6

Following up on my last two posts, here are predictions five and six for what 2012 holds for collaboration in the enterprise:

SocialFlow Offers Scientific Approach to Boost Social Engagement

Armed with its Optimization Technology, powered by applied mathematics and language analytics, along with the belief that language, not demographics or "influencer status," is the best predictor of social outcomes, SocialFlow announced it's moving from beta clients to to public availability of its Optimized Publisher.