FAQ: Which feature article this week caused the biggest stir?

Those seemingly innocuous, innocent FAQ pages tucked away in the bottom navigation bar of many websites provoked quite a bit of discussion this week from readers who did not lack for opinions.

Our experts also weighed in with thoughts on the millinery choices of content managers, suggestions for who should be your sweetheart this Valentine’s Day (hint: your customers), how big data and analytics can help shape CXM strategies, and what it takes to be a great employee in today's social businesses.

And oh, did somebody say SharePoint?

Twitter is eyeing an international expansion, and with this, the company wants to overcome regulatory and political hurdles, particularly from governments that practice online restrictions. As such, in light of the ideal that "the Tweets must flow," Twitter will be imposing a selective country-based censorship, to ensure that Tweets do flow, albeit with some limitation.

If you use your smartphone and tablet for work-related tasks, you're not alone. Enterprises are increasingly adopting "bring your own device" policies in the workplace. But as the mobile revolution takes over businesses, how sure are we of security and data integrity?

LegalTech New York 2012 is only days away, but announcements are rolling out beforehand in anticipation. This week, Nuix, a worldwide provider of information management technologies, including e-Discovery and electronic investigation, announced that it will be launching and showcasing its latest e-Discovery and Big Data solutions during the conference.

In the last year or so, Vimeo, the video sharing site, has reached 50 million users worldwide up from 30 million a year ago. In fact, it’s fairly common to have video links across social networks redirect to Vimeo. Its growing popularity has lead Vimeo to undergo a website design that provides registered users with a better Vimeo experience.

For the sellers of smartphones and their stockholders, the numbers in this week's financial reports were all important. For us users, however, we'd just like a phone that works and has some neat features. But those crazy numbers will have some interesting effects on what we be seeing in 2012.

Since it was founded in 2008 in Ontario, Igloo has grown steadily in North America and the EMEA. Its growth has been aided by the confluence of cloud computing, social media, and mobile technologies. And this year, it's set to grow again and has raised C$ 5 million to push growth.

So say Google's critics about a company which, lets face it, is only 14 years old. We know what they're like; trying to grow up quickly, but really still a kid at heart. And that pretty much sums up the company's week as it keeps trying to please users while trying to obey the grown-ups.

 After a short delay, Oracle has completed its deal to acquire RightNow, a cloud-based provider of call center automation, sales force automation and customer relationship management solutions.

Jakob Nielson has just released his 10 Best Intranets of 2012 Report. This yearly report lists what Jakob and his highly regarded team believe are the ten best intranets of the year from submitted entries.

While the report is very useful in many respects, particularly the large number of screen shots, it doesn’t cover what I believe is the most important quality of an intranet: What do the intranet users think of it? 

If it's time for a change, we've got a shopping list of hot jobs in our spiffy little corner of the world. Our bi-weekly featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your openings here).

Customer Experience Management (CXM) is the latest impossible to define, understand or implement concept coming at the enterprise. We think it might have something to do with Marketing or Customer Support or Metrics. It is owned by the CMO or maybe the COO or IT or Sales. Oh – it’s a corporate-wide initiative. We love those. We have maturity models, so it must be important, and tantalizingly, some organizations are very successful with it.

But what is it? And how do we get a grip on this swirl of a (dare I say wicked?) problem? How do we organize our thoughts and our actions around it to reach that green light at the end of the dock, the customer experience that customers love.

Analytics provider Parse.ly announced its flagship product Dash, moving the technology from beta status to general availability, in a supported content publishing system.

The company calls Dash a predictive content optimization platform that targets publishers with a purpose-built system offering deep web content analysis "…at a massive scale" with the promise of producing data insights that will optimize web content performance.

If you thought all the SharePoint 2010 migration options had been exhausted at this point, think again. It has just found something else to migrate into SharePoint, this time in the shape of the migration of Exchange public folders.

Last year I wrote an article entitled “Is the Legal Industry Ready for SharePoint?”, as I had just gotten back from ILTA with fresh questions in my mind from inquiring customers about using the platform as a Document Management System (DMS), in lieu of Autonomy Worksite or OpenText DOCS Open. The article was a simple walk through on the viability of moving to SharePoint as a DMS in a law firm.

I’d like to expand on that topic now and share with you some of my experiences with respect to recent client engagements of this type.

Editor's Note: This article serves as part 2 of the article mentioned above.

To say there are a lot of tools to help you manage, measure and monitor your social media presence is an understatement. Finding the right tool isn’t easy, but when you find it, it can be life-changing. Such was the case when I discovered SocialBro. Despite its frat boy name, SocialBro delivers a powerful and comprehensive Twitter management dashboard that will make you wish you could manage everything in your life with it. 

The beginning of a new year is a time for businesses to look forward and prepare for the year to come, something the onslaught of predictions and year-end reviews aim to help with. And yet, new data about mobile devices trends can challenge how prepared companies are in protecting information shared across smartphones and tablets.

You can’t swing a cat these days without hitting something with the prefix “social” stuck to it – especially if you’re at work when you’re swinging it. Which, I believe, would be an HR violation in most companies.

But I digress.

IBM Symphony appears to have arrived at the end of the road. It’s not exactly unexpected, given the moves in productivity and collaboration space. According to Ed Brill, Director of Messaging and Collaboration Solutions at IBM, the release of Lotus Symphony 3.0.1 is likely to be the last release of the free productivity suite.

Last time on the Art of SharePoint Success we concluded our exploration of strategic lenses that I use to help clients understand and articulate their SharePoint related goals by looking at Enterprise Content Management and Collaboration.

In this scintillating installment we are going to delve into the third and final part of the Strategy element, the business case for SharePoint.