HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

Jahia to Offer Ethical Web Data Exchange to Apache

Open source CMS vendor Jahia intends to contribute a reference implementation for a standard protocol for the exchange of customer data between web servers, to the Apache Foundation as an incubator project, a Jahia spokesperson told CMSWire today.

Jahia’s aim, as the company’s CTO told us last month, is to advance the development of a system that enables a CMS or a user experience platform to exchange customer data such as purchasing history and preferences in an environment that also gives customers control over what gets shared and what does not.

Is Google Launching A Wireless Service?

UPDATE: Yes, it's official. Google launched its own wireless service, aptly named Project Fi.

Google will leverage its new technology to “intelligently connect you to the fastest network whether it's Wi-Fi or one of our partner LTE networks.”

What’s interesting about the new service is that it will transition service between wireless and Wi-Fi networks so that you’re always connected in the least expensive way. And this is Google’s responsibility, not yours. (I say this because I have the Wi-Fi option on my phone right now, but after receiving a Wi-Fi alert, I have to manually OK the switch).

On the Fi Basics plan ($20 per month), customers get unlimited domestic talk and text, unlimited international texts, “low cost” international calls, Wi-Fi tethering and coverage in 120 plus countries. The data prices are $10 for 1GB, $20 for 2GB, $30 for 3GB and so on. So, a plan with 3GB would cost you $50/month. If you don’t use all your data, you get money back for the portion you didn’t use.

Google reports there’s no annual contract required.

What’s somewhat unique about the service is that, once you connect your number to Google Hangouts, you can talk, text, and check voicemail via any screen that supports it, regardless of what device the person on the other end is using.

There’s more information in yesterday’s story below.

Like It or Not, You're a Team Player [Infographic]

Thumbnail image for 2015-22-April-sands-of-time.jpg

Describing yourself as a team player on a resume is sort of like saying you like long walks on the beach on a dating site: it’s just the thing to do.

But teamwork in 2015 is more than a cliché: it's the way work is done. In fact, regardless of the size of the organization where you work or the role you play in the organization, odds are you have to play nice with people on three to five teams — often at a geographic distance.

So much for the days when loners like New Yorker writer Joseph Mitchell could lock himself in his private office day after day, week after week, year after year — for 30 years — without publishing a single story. These days, an enthusiastic team would simply step in and finish the rough drafts he started, cobbling the stories together by committee.

The bottom line: If you still believe "none of us are as dumb as all of us," then the modern workplace is no place for you.

That's one the key findings of joint research by CMSWire and David Coleman, founder and managing director of Collaborative Strategies. We surveyed 250 CMSWire readers to get a snapshot of workplace trends, including distributed collaboration and the tools that are supporting this new way of working, to determine attitudes about employee engagement, productivity and meetings.

Office 365 Gets Customer Lockbox & More

2015-22-April-locked

Cloud weary managers might have reason to reconsider using Office 365.

In an opening keynote at the RSA Conference in San Francisco this week, Scott Charney, Microsoft’s corporate vice president for Trustworthy Computing, announced Customer Lockbox for Office 365.

It may be the most important security announcement around Office 365 that Microsoft makes this year, according to Julia White, Microsoft’s general manager for Office Product Management.

Search Is Getting Interesting Again

2015-22-April-Searching-Eye.jpg

The thing about generalizations is that you can always find an exception.

Earlier this year I wrote an article, ”Search Isn’t Dead: It’s Gone Incognito.” In it, I argued that search has become so embedded in applications and such a part of everyday life that we no longer think of it on its own. It lives on in content management systems, databases and app repositories.

There are at least three or four exceptions to this premise. And it’s the exceptions that are the most interesting.

You Can't Escape the Long Arm of Conway's Law

2015-22-April-No-Escape.jpg

You already know about Moore's law and how it describes the miniaturization of chips. You may know about Goodheart's law and how it describes human behavior regarding quantitative metrics. Have you heard about Conway's law and how it is constantly clashing with your efforts to bring customer centricity to the enterprise?

Where You Need to Be in Coming Weeks (22-April-15)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

You're Invited: Why a Killer Website Starts with a Great CMS

Join CMSWire and DNN on May 7th for a one-hour webinar to better create personalized digital experiences using a focused CMS.

> Register Now

sponsored item

 

Why Your Boss Should Buy Your Next Watch

Somewhere not too far away Ebenezer Scrooge is licking his chops. He can’t wait until you get a smart watch. Whether it’s an Apple or Android, he doesn’t care. All he wants to do is suck a few more minutes of your precious life from you and a gift on your wrist is all it will take.

Except that he probably won’t even have to buy it. You’ll do the shopping and fork over your hard earned cash. Just so you can check last minute stats before the marketing call you’re about to make or be notified the second that your customer finally signs your purchase order.

The watch will make you a more productive worker. Regardless, we know it’s you that wants the watch. That you’re buying it so you can track your health and fitness. Listen to music on the run. And speak memos into your watch just like Dick Tracy.

But trust us, you’ll be using it for work, too, probably much more than you imagine. So why not have your boss fork over the cash for it, or at least subsidize it.

SugarCRM Jumps on Customer Journey Bandwagon

Halfway through the first day of SugarCRM's SugarCon conference, the company announced a new iteration of its platform, Sugar 7.6.

Features that seem have impressed the crowd (hat tip to Jeremy Cox, Mitch Lieberman and Brent Leary among many others) include the customer journey mapping and advanced workflow.

Cleaning Up File Shares: Fight For the Users

2015-21-April-Tron.jpg

In our ongoing quest to clean up our file shares (because we know some day Microsoft will pull the rug from them), today we're going to look at the opportunity that security identifiers (SID) offer. 

Objects that belong to the custodianship of a security identification (SID) code can potentially impact the size of your unstructured content storage location in a significant and immediate way. These objects are an early opportunity within your project — if you decide not to consult the existing team.

Alcatel-Lucent Helps You Add a 'Phone' to Salesforce

A funny thing happened on Alcatel-Lucent’s way to breaking ground on its Rapport Communications-as-a-Service platform.

To the surprise of many, even within the organization, it completed its under-the-radar negotiations with Nokia, in a deal which may bring the caretaker of Bell Labs under the wing of a newly empowered management team with a score to settle with the world.

Rapport is now available today, and for the first time is being offered directly to enterprises as a kind of application in itself — not an end-to-end, single-vendor, locked-down solution. It’s not just the telephone as software, but the entire network.

Microsoft Puts OneDrive on the Apple Watch

Microsoft is offering OneDrive support for the new Apple Watch.

The new version of OneDrive appeared in the Apple store yesterday. According to the blurb on the Apple store page, it offers users the ability to access and delete OneDrive photos right from their wrists, as well as view albums and find photos by tag.

Who Leads in Multichannel Campaign Management?

2015-20-April-cats.jpg

Gartner made one change when it evaluated the leaders in its latest Magic Quadrant for Multichannel Campaign Management.

The Stamford, Conn.-based research firm upgraded Salesforce from a visionary to a leader.

Salesforce joins five leaders from the previous MQ — IBM, SAS, Teradata, Oracle and Adobe — which analyzes vendors that promise to be multichannel marketing providers.

Gartner named SAP a challenger and cited Marketo and Sitecore as visionaries.

Ten vendors made it into Gartner's niche players quadrant for Multichannel Campaign Management (MCCM): RedPoint, Microsoft, SDL, Experian, Selligent, Infor, Pegasystems, Zeta Interactive, Pitney Bowes and AgilOne.

Keep Your Head Above the Email Floodwaters

2015-21-April-Help.jpg

What do you get when you study the communication patterns of over 2 million email users exchanging over 16 billion messages? 

A whole lot of data and a little bit of anxiety.

A new study from USC and Yahoo Labs, “Evolution of Conversations in the Age of Email Overload,” reveals how people react when confronted with an increasing load of email messages. This study is unique in its scale.

Besides statistically analyzing communication patterns, it also analyzed how people react under increasing loads of email messages. And while the research was limited to conversations between pairs of Yahoo email users, who are primarily consumers, the study uncovers important implications for organizational contexts, including conversations between more than two business participants.

Metalogix Moves Into Social Media Archiving

Metalogix is back to business-as-usual after the MetaVis buy with the announcement this morning of a triple release across its Files and Exchange offerings, as well as new module that protects enterprise brands in social media settings.

The Archive and Files upgrades promise universal mobile access along with enhanced security and compliance features. But the company expects the new social module to be the real crowd pleaser.

To find out more, we talked with Hudson Casson, the company's global director of marketing and product strategy.

Don't Let Big Data Keep You Up at Night

2015-21-April-Insomnia.jpg

Massive amounts of data is zooming around online and through the airwaves — data that could help your small business accomplish a great many things. But just because it's there doesn’t mean you have to worry about ALL of it. You just need to focus.

Although the Internet of Things is upon us, hovering over the Interwebs like some humongous alien spaceship, big data concerns don’t have to keep you awake at night if you own a small business. Why, then, do you have a nagging feeling that it should?

Cisco Launches Knowledge Sharing and Learning Platform

Roughly one month after the release of Oracle’s Learning Cloud, Cisco has come out with its own news around what it calls “creating perpetual learning environments.”

With today’s release of Cisco® Collaborative Knowledge — a knowledge sharing and learning platform —  Cisco executives say they can help build smarter, faster, more agile workforces.

“The workforce is becoming more fluid, mobile, distributed and multi-generational,” Kathy Bries, Senior Director and General Manager for Learning@Cisco told CMSWire. “In order to foster a culture of learning, you need to make all knowledge accessible to everyone.”

8 Tips to Spring Clean Your Digital Work Life

2015-20-April-Out-to-Dry.jpg

Not everyone is a digital packrat, but we could all benefit from at least a little spring cleaning.

Whether we’re talking about our drives at work, our folders in the cloud, the apps on our mobile devices or the social media accounts that include our professional personas — if you’re like most of us, there’s too much content and too much data out there.

And we haven’t even begun to talk about email ….

VMware, Microsoft Push Microservices at Their Own Pace

The software architecture of the future is microservices. That much is certain, but what’s up in the air now is whether that future can be pushed far enough ahead for investments in present architecture to be fully amortized before they’re finally allowed to expire.

VMware CEO Pat Gelsinger started off his company’s announcements today around virtualized microservices with a bridge metaphor. When you see a vendor break out the bridge metaphor, you realize it’s not a ferry or a steamboat or an airplane. It’s something that stays grounded on both sides.

Grab Your Pitchfork: It's Time to Skewer Someone on Social

2015-20-March-pitchfork.jpg

How are we supposed to get any work done with all the drama on social media?

It's downright exhausting. Every day there's someone new to judge and vilify, which we collectively do with the vengeance and rage of the villagers in Frankenstein.

I'm not talking about people who have committed truly horrible acts of inhumanity and cruelty, like that Texas veterinarian who put an arrow through the head of a neighborhood cat — and boasted about it on her own Facebook page.

I'm talking about the ill tempered and the foul-mouthed, the anger impaired and the sensitivity-challenged, the seriously naïve who either didn't know or didn’t think anyone would care that their butts or bellies or bosoms were on display in that too tight, too short, too small article of clothing.

I'm talking about people much like me and you who simply had the misfortune of having their stupidity immortalized on social media.

And the whole thing has me and others, including Peggy Drexler, an assistant professor of psychology at Weill Cornell Medical College in New York City, wondering:

Is this unhealthy "us and them" mentality coloring our perspective of the world? Do we feel "better than" by sharing the latest story of someone's bad behavior? Now take it one step further: Could these feelings of superiority and underlying lack of respect for other people be sabotaging our commitment to customer-centricity, at least subconsciously?