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Net Neutrality: You Never Know What You Have 'til It's Gone

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You may not like everything you find on the Internet. But ask yourself this: would you really want to lose it?

That's the question you should be pondering today, Net Neutrality Wednesday. CMSWire is joining hundreds of websites, from Etsy, reddit, Netflix and WordPress to adult platforms like Pornhub and Redtube, in an online protest today to urge regulators to ban fast lanes on the Internet.

You probably noticed a spinning-wheel icon on the site when you showed up today. It's there to convey our belief that the Internet could very well function more slowly if regulators adopt a two-tiered system for Internet access.

Or more importantly, it reflects our belief that there's already enough that's "two-tiered" about our society, and we have absolutely no need for any more of this nonsense. Let's keep things simpler, better and flatter than that.

Net neutrality has been one of the original and enshrining tenets of the Internet: All content is created equal — and Internet service providers (ISPs) should treat all data that travels over their networks the same. But the fate of Net Neutrality in the US is jeopardized by proposed regulatory actions.

It's About Time: The Apple Watch is Here

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Everyone has been wondering when Apple would unveil its smartwatch. Rumors about its entry into this niche of the wearable tech space have been swirling since the Sony SmartWatch hit the market in 2012, and they intensified after Samsung introduced the Galaxy Gear last year. 

Now the wait is over.  Exactly a year after CMSWire reported how disappointed many Apple aficionados were when the tech giant failed to introduce an iWatch at its big press event, Apple made the big reveal.

At the end of today's press event, after he showed off the two bigger and ostensibly better iPhone 6 models, CEO Tim Cook said he had “one more thing.”

Yes, the very simply named Apple Watch

CMS Shopping? Solve Your Business Problems First

2014-09-September-Chicken-Egg.jpgContent management systems have been around for almost two decades, but we’re still talking about how much we hate them. They’re not intuitive to use, and many of their features probably sounded attractive during the sales process, but are never touched and often get in the way of ease of use.

View of the Apple iPhone 6 Launch - from a 9-Year-Old

customer experience, Viewpoint of the Apple iPhone 6 Launch - from a 9-Year-Old

PEABODY, Mass. — So here we are, fresh off some conversations with Apple workers and customers at the consumer technology giant's brick-and-mortar store inside the Northshore Mall in suburban Boston.

It's the day of the big iPhone 6 launch, and we've got news to report. Stories to tell.

So what do we have?

"You got nothing," said my afternoon-reporting companion for the day, Matthew, my 9-year-old fourth-grader lucky enough to have a half-day today. 

Apparently, he's Bob Woodward.

"What are you going to write about?" he asked rhetorically, after listening to interviews I had with iPhone 4 users. "Oooh, I have an iPhone 4. Woo. Woo."

Sitecore Takes on the Competition with Version 8 #SYMNA

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With about 1,000 digital marketing vendors competing in an arms race, Sitecore's CEO made it clear today that he intends to be among the superpowers.

Michael Seifert complained at the start of the Sitecore Symposium that the current chaos among vendors isn't serving marketers.

"Frankly, I think it's getting absurd," he told the throng of customers who've come to Las Vegas for the show. "Marketing technology is starting to fail the marketer … Each digital marketing tool is limited to the channel on which it operates."

A Look at the Top of Gartner's Mobile App Development World

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Customers want mobile apps. And providers are answering.

Gartner has chosen the providers it feels are best at enabling IT developers to create mobile applications for customers, partners and employees. It announced them in its Magic Quadrant for Mobile Application Development Platforms released this month.

It tabbed SAP, IBM, Kony, Adobe, Appcelerator and Pegasystems as the leaders in the space, followed by "challengers" Salesforce and MicroStrategy.

The "niche players" field is large: Apple, Microsoft, Google, Oracle, DSI, Motorola Solutions, Embarcadero, Verivo Software and ClickSoftware. Gartner also named Xamarin, Terelik and Sencha as "visionaries."

What's Behind Microsoft's MSN Portal Revamp?

2014-9-9 msn redesigned portal.jpgTwo decades after it launched MSN, Microsoft is applying its "mobile-first, cloud-first" direction to the MSN portal, which it claims has over 425 million users daily. The enhanced personalization capabilities will provide advertisers with a single place to buy space that can be synched across devices and audiences.

User Feedback: The Fuel Of The Experience Engine

2014-09-September-Suggestions.jpgUser feedback helps companies deliver the best products and services possible. Identifying needs, incorporating ideas and listening to customers questions are all ways to help solve problems and ensure development efforts remain focused on what really matters. By creating a conversational relationship, a company is able to better understand what it’s customers truly value.

Why Dell Just Unveiled the Dell Business Phone

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It’s not April and this isn’t a joke. Dell introduced the Dell Business Phone just minutes ago.

It’s interesting news to begin with, but the fact that it comes on the same day that VMWare’s AirWatch makes its Enterprise Mobility Management (EMM) and Enterprise File Sync and Share (EFSS) announcements, at its annual user conference, makes it even more so.

Never mind the fact that Apple is expected to be unveiling its new iPhones later today. We doubt that those will have an immediate enterprise twist, especially because the IBM + Apple news around mobility in the enterprise was made last July.

Is Dell’s timing a coincidence? We think so. It’s hard to imagine why it would want to risk its vitally important news to get lost in the crowd. So what card is it playing?

A Bigger iPhone Will Just Make My Butt Look Big

2014-09-September-Gordon-Gekko-mobile-phone.jpgEveryone's excited about the prospect of an iPhone with a bigger screen. Except, apparently, me.

Why do I want a bigger phone when the pockets in my jeans are still the same size? 

At the risk of sounding trite and lame and, yes, sophomoric, size isn’t everything.

Maybe I'm too eagerly betraying my age, but I can remember the first mobile phone to ever appear in a Hollywood movie: “The Brick” held by Gordon Gekko, the character played by Michael Douglas in 1987′s Wall Street.

And like everyone else who thought the idea of getting a phone call someplace other than a home, an office — or, if you were really cool, a restaurant — was an unrivaled step forward for mankind, I was impressed. 

Then something even more amazing happened. Mobile phones got smaller and smaller, small enough, in fact, to clutch discreetly under a table when you were waiting for that oh-so-important call in an inappropriate place.

So why are we so excited that phone screens are getting big again? 

There's no difference in call quality … Ah, that's it. I still use my mobile phone to call people. Silly me.

Use Purpose-Driven Content to Create Buyer Experiences

2014-09-September-Buy-Now.jpgIt’s no secret that the information pools that buyers can tap are overflowing. It’s time, however, that we start looking at the customer buying process with a different perspective and begin focusing on purpose-driven content that creates distinguishing experiences for audiences.

Coveo Offers Free Search for Sitecore Customers #SYMNA

Sitecore clients got more than a bag full of tchotchkes at the company's conference in Las Vegas today as Coveo announced a free version of its enterprise search engine for Sitecore's 4,000 customers.

Officials of the Quebec City, Quebec-based Coveo said the free Sitecore edition will let companies "quickly configure and manage search experiences" on their websites. 

"Search is one of the most powerful drivers of visitor engagement and online conversions,” said JP Provencal, Coveo's senior vice president for alliances. The product will be available to customers by mid-October.

Forrester Names Best in Cross-Channel Campaign Management

digital marketing, Forrester Tabs Its Best for Cross-Channel Campaign Management

Forrester Research has tabbed its software leaders for cross-channel campaigns, and it isn't a spot match of rival Gartner's.

Adobe, Infor, RedPoint Global and SAS Institute lead the pack for Forrester in its Wave for Cross-Channel Campaign Management for the third quarter, and IBM, Teradata and SAP are "strong performers."

Forrester also reported that Pitney Bowes and SDL "contend on certain capabilities but lag overall."

In its own multi-channel industry report — its Magic Quadrant in May — Gartner picked Adobe, IBM, SAS, Teradata and Oracle as leaders in the research firm's latest multichannel campaign management (MCCM) analysis. 

Gartner also named SAP a challenger and rated Salesforce, Marketo and Sitecore as visionaries. For niche players, Gartner selected Experian, SDL, Infor, RedPoint Global, Selligent, Pitney Bowes and Zeta Interactive.

As companies "struggle to consistently communicate with their customers across channels," according to Forrester in its recent Wave, "they need improved abilities to connect inbound and outbound campaigns and make decisions in one channel based on intelligence in another."

Malware Could Target Millions of Salesforce Users

CRM giant Salesforce has warned its users they could be targeted by a malware attack that usually hits customers of large, well-known financial institutions. 

Salesforce released a statement Sept. 3 that one of its security partners concluded that the Dyre malware (also known as Dyreza) "may now also target some Salesforce users."

"We currently have no evidence that any of our customers have been impacted by this, and we are continuing our investigation," according to the Salesforce statement. "If we determine that a customer has been impacted by this malware, we will reach out to them with next steps and further guidance."

Reached by CMSWire today, a Salesforce representative issued a statement, saying, "At salesforce.com, trust is our #1 value and we take the protection of our customers' data very seriously. Please visit trust.salesforce.com for information."

Office 365 Now Makes You Look Smarter via Office Delve

Even though it’s cloudy in Redmond, Wash. today, it actually looks brighter.

Oops sorry, it’s you that looks brighter if you’re one of the Office 365 Business users who is getting first access to Office Delve. Microsoft begins rolling it out today.

Office Delve’s (formerly codenamed Oslo) big promise is to present you with the right information at the right time without you needing to look for it. It makes information “even more valuable” according to Julia White, general manager of Office 365 Technical Product Management.

Bring Your Brand to Life with Interactive Storybuilding

2014-08-September-Play.jpgFrom desktop, to mobile, to tablet, to TV, to even over-the-top platforms, consumers are forcing advertisers to scramble in order to keep their media strategy on par with their behavior — and tell a better story. Because whether it’s a book, a movie or a marketing campaign, great storytelling will always resonate with audiences. However, today’s consumers don’t want to just hear a story, they want to interact with it.

TIBCO Banks on Personalization in Digital Marketing Dive

TIBCO is keeping its "Switzerland of technology" theme going with its latest product release — this time in the digital marketing arena.

The Palo Alto, Calif.-based provider released today TIBCO Engage, a Software-as-a-Service (SaaS) marketing application that officials say is the market's first true real-time, personalized marketing experience across any channel.

And in the spirit of the "buy versus build marketing cloud debate," TIBCO said this is not an inflexible lock-you-in cloud platform.

"We're not saying throw away your e-commerce systems or your point of sale or even your CRM," Leandro Perez, director of product marketing at TIBCO, told CMSWire. "We're going to come in and connect to those systems. We're not locking people in. We're adding some key functionality they don't have but also leveraging the technology they already have. We're agnostic."

What Apple is Cooking Up: iPhone 6 and iWatch Rumors

Only Apple could get away with it.

Thirty years after Steve Jobs unveiled the first Macintosh at the Flint Center for the Performing Arts in Cupertino, Calif., Apple is back home. Tomorrow it's expected to launch the iPhone 6, and possibly even unveil its latest entry into the Internet of Things, a wearable computer called the iWatch. 

As usual, the invitation to the two-hour media event that starts at 10 am PDT (1 pm EDT) tomorrow sheds little light on what will happen. But speculation about the iWatch was fueled by the fact that Apple extended invitations to top fashion editors and bloggers.

The invitation simply states, “Wish we could say more."

Artificial Intelligence is Resurrecting Enterprise Search

2014-08-Sept-Oleson-Image1.jpgThe future of enterprise search is bright. Recent announcements show enterprise search is taking a number of different forms. Microsoft has been stirring things up in the cloud with Delve — the next generation Office Graph, based on search-driven discovery of activities and feeds. And some unlikely partnerships have been announced to combine consumer mobile technology with an enterprise injection. I'm ready for an enterprise search that understands me and gives me results based on my interests, location and social distance (i.e., people I work with the most). We've also seen the use of voice for search gain popularity as the lines between work and life blur.

Discussion Point: Why are We Still Stuck on Email?

discussion-pointEmail: productivity's favorite punching bag. The complaints against email are well known. It's a time suck and ineffective for large scale communication, yet most of us still turn to it on a daily, if not hourly basis to communicate with others (with some notable exceptions succeeding without).

Some companies are experimenting with banning email communication during non-work hours while others have banned internal email

If email is truly the scourge that it is painted out to be, what explains its holding power?