HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

Corralling Non-Microsoft Content in the Cloud

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Ten years ago, Yahoo and Google offered rapid creation of free file sharing and collaboration spaces — perfect for group papers, sports teams, families — in short, any group of people who needed to see a common, centralized set of files.

There's no shortage of Web hosted business-oriented file services in today's cloud era: OneDrive, OneDrive for Business, Box, Google, Dropbox, Salesforce Chatter, among others.

Most recently, Amazon announced its new enterprise cloud file sharing service, Zocalo. Zocalo will offer simple document feedback, centralized repositories, offline sync to laptops, phones and tablets, security and directory integration. As with many of these services, the costs are minimal to none, allowing users to stand up a new repository in minutes for a project with a credit card.

These services pose a real challenges for the Microsoft enterprise.

Confronting the New (and Not So New) World of DAM

DAM, 2014-18-August-Rose-Reading-Room.jpgAlthough digital asset management has arguably been around since at least the 1990s, the virtual explosion of multimedia has catapulted it near the top of the stack for many organizations. Despite its middle age, DAM is often presented like a new answer to the growing reliance on multimedia digital content and delivery.

There is a debate between: a. Those who see DAM as sufficiently different from other content management challenges and their solutions that it needs new strategies and new computer systems designed specifically with DAM in mind. And b. Others who see DAM as just a unique form of enterprise content management (ECM) for which today’s ECM systems, with a little tweaking, can do just fine.

Forget Community - 'Social' is Now a Commodity

Social Business, 2014-18-August-For-Sale.jpgRemember the glory days of Enterprise Social software? When startups were acquired and innovations were exciting? When we all believed that social technology could help us change the way we worked for good? Death to email!

The ESN crickets have been chirping for some time, because corporate social networking software is now a commodity, not a community. Disappearing are the days of hoping for ideation, serendipitous discovery, executive dialogue with worker-bees, and earning millions of dollars from new product ideas gleaned from conversations. The enterprise is tired of the hype; companies who have not seen success are ready to give up. With myriad ESN vendors, the proliferation of social features across productivity, storage and project management products, and an inability to prove that standalone enterprise social software has ROI, the commoditization will continue and eventually bury the industry as we know it. Think it’s not possible? I beg to differ for two reasons.

Teradata Offers Retailers New Advanced Analytic Reporting

Data warehouse giant Teradata has updated its existing demand chain management  (DCM) forecasting and replenishment solution with advanced analytic reporting for retailers in the area of supply chain analytics.

"The Teradata DCM solution is uniquely architected to calculate all forecasts and orders at the lowest level of product, location, day and week with our proprietary algorithms and processes," Mardie Noble, DCM solution partner at Toronto-based Teradata, told CMSWire. 

The Internet of Things Could Empower People with Disabilities

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Ubiquitous sensors are one of the driving ideas behind the Internet of Things.

The ideas is that we will put on and wear more and more sensors until they become pervasive — enabling everything we interact with on a daily basis to have the potential to offer us greater insight or context for our activities.

It's not hard to see how many of the devices already available are impacting our lives, even in small ways. There are thermostats that can learn from our habits and even be controlled remotely through our phones, window shutters that adjust automatically, depending on how much sunlight is coming through and objects fitted with RFID devices, which let us know when they pass through checkpoints.

All of these devices make life a little easier. But one segment of the population could potentially benefit even more than the rest from IoT technologies: People with disabilities — not just at home, but at the office and everywhere in-between.

Lindsey Pollak: Understanding Those So-Called Entitled Millennials

Connecting with Bill Sobel

Millennials been called a lot of things, including confident, connected and open to change. They're an important voting block in the US, but aren't very impressed by government solutions to problems. They like workplace flexibility, but crave in-person collaboration.

So how do you know what members of the Millennial Generation or Generation Y or whatever you want to call people who people who were born from the early 1980s to the early 2000s really want? You might want to ask Lindsey Pollak, a New York City-based nationally recognized expert on millennial workplace issues.

LeadSift Promises Smarter Ad Targeting through Twitter

Twitter has yet to reach its full potential when it comes to ad targeting. The social networking site has long been playing catchup to Facebook, which launched its email-based targeting service in 2012. Twitter didn’t announce its “tailored audiences” service until this past January.

With Facebook, advertisers can also target people by the “interests” the site asks new users to fill in when creating an account. Twitter’s answer to this was to let advertisers push their marketing messages to users based on who the user follows.

For example, if a user follows several football players, coaches and commentators, they may receive a targeted ad from a company selling sports drinks. More recently, Twitter announced the ability for advertisers to target consumers based on keywords found within a user’s tweets.

Week in Review: Customer Experience is Everyone's Job + Social Business Myths

Not My Job
Customer experience transcends work silos.

Tell Us a Story
Brands pursuing customer engagement are turning to multimedia digital storytelling.

Land of Social Business Make Believe
Some social enterprise deployment issues are based on myths, fairytales and falsehoods.

Build the Future of Work
Networks provide companies increased resiliency, efficiency and innovation.

Microsoft Moves Into the Home
Microsoft named 10 start-ups to its home automation accelerator program.

Weed Out Bad Processes
IT professionals must act as gardeners to allow businesses to flourish.

3 Innovative Vendors in Knowledge & Collaboration 2014 (New)
This report highlights three innovative vendors of note in 2014.
Download the Report

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The iPhone 6: Is it Size That Matters Most?

For those who can’t wait to see what the iPhone 6 that will (supposedly) be unveiled on Sept. 9 looks like, we’ve got photos. Ok, not really, but Hollywood gossip site TMZ says it does. It apparently got them from a friend of an ex-employee of the Foxconn factory in China where many models of iPhones are made.

Now before you click over to that well respected source of tech news, chill. You can’t really tell how big the phone is, what kind of glass it uses, and, strangely, its body looks like the iPod 5.

Re.code, whom we consider to be more credible source for news like this, suggests that there may be two iPhones, one that is 4.7 inches and another that is 5.5 inches. Both of which are expected to run speedy new A8 processors.

We’ve also heard another rumor that at least one of the phones (if there are actually two) could be called the iPhone Air instead of the iPhone 6.

Friday Fun Day: Insider's Guide to Facebook Image Sizes

2014-15-August-Oven-Roast.jpgFacebook may generate a lot of hate. But it generates even more interest — especially from marketers who struggle daily to keep up with its ever changing guidelines on how and what to do everything from encourage page "likes" to keep customers engaged.

So it was with great interest that I stumbled upon a blog by Emily Goodrich. She's a technical writer at Heyo, a Blacksburg, Va.-based startup that wants to help small-business owners gain followers on sites like Facebook and Twitter and convert those followers into email captures and sales. 

Goodrich shared a marketing essential: a Facebook image size cheatsheet.

So You Think You Know WordPress

2014-15-August-My-Name-Is.jpgYou’re ready to develop your website. You're looking for a web CMS that’s secure, cost-effective, easy to maintain and customizable for your business. You wouldn’t consider WordPress, right?

This stigma has plagued WordPress, especially when compared to other available tools like Joomla and Drupal.

Fast, Flexible, Innovative: Why Networks Thrive

Social Business, 2014-15-August-Networks.jpgVienna, September 1901. A man you’ve probably never heard of, Ludwig von Bertalanffy, was born. A man whose theories are helping to shape the future of how you do work. Ludwig von Bertalanffy, let’s just call him LvB, is the forefather of evolutionary systems thinking — something you’d usually find described in dry university textbooks — but he has had a radical effect on how we depict and predict interactions in systems in biology, physics, anthropology and social sciences.

Why does this man born more than a hundred years ago make a difference to you now, sitting in your cubicle or reading on your tablet? Because LvB originated general systems theory that demonstrates why thinking holistically is critical to surviving and thriving and why reductionist perspectives lead to extinction.

Get Executive Buy-In for Digital Asset Management

2014-15-August-Picture-Taking.jpgWe live in an image rich world. We take thousands of pictures on our personal devices with ease. And brands are committed to visual storytelling now more than ever.

Like many organizations, you may find yourself at a crossroads between how you’ve managed digital content up until now and how you plan to address future digital asset management (DAM) needs.

Google Kicks the Productivity Stool From Under Microsoft

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It’s been an interesting couple of weeks in the document management space, made all the more interesting by the ongoing competition between Microsoft and Google around their productivity suites.

We also saw recently that most enterprises are still struggling with document management while both Metalogix and Accellion have released new products to help overcome this.

News Bites: Blasting Off, Driving Out, Targeting, Reading

The latest in targeting, web design and marketing from the Big Apple, the Codfish State, across the pond and Mater Urbium.

Microsoft Extends a Hand to 10 Emerging IoT Firms

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Microsoft has just announced the 10 start-ups it has selected for its home automation accelerator program. Before you yawn, consider this: home automation technologies are providing one of the cornerstones of the emerging Internet of Things (IoT).

These companies have been developing IoT technologies that specifically target the home, with the emphasis on products that are user-friendly and affordable.

EMC Syncplicity Cuts Prices and Raises Storage Caps

EMC Syncplicity wants to own the Enterprise Sync and Share market and they don’t want price or storage limits to be barriers to adoption.

“This is a mass market with hundreds of millions of users to whom our service is applicable” said Jeetu Patel, the company’s general manager.

And since both Forrester and Gartner rate Syncplicity as a best-in-class offering, the company doesn’t want other factors to keep companies from embracing all that it has to offer.

“Our singular goal is active user engagement and we don’t want storage limits to get in the way of that,” said Patel.

Google Classroom Fishes For Microsoft Users In Schools

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Cheeky Google is stomping all over what has until recently been an exclusive Microsoft stomping ground. Well, nearly exclusive. Google has just announced the release of Google Classroom for anyone that is currently using Google Apps for Education.

Classroom is a collaboration tool that enables students keep track of what assignments are due, enable teachers to track what is happening in the physical classroom and provide direct, real-time feedback to students on their progress.

IT Should be Gardeners, Not Gatekeepers

Information Management, 2014-14-August-Deluge.jpgIt’s a deluge, you’ve been told. It’s a flood of biblical proportions. Data on your customers is more abundant than ever and the internet of things is only going to make it sky rocket. From terabytes to petabytes in 60 seconds!

You’ve probably also read that big data analytics tools and next generation customer information management systems mean that you, the competent but non-expert marketing analyst, can analyze these gigantic and mind-bogglingly complex datasets at the drop of a hat.

But then you look around your own company and see that customer data isn't standardized and has legacy issues, the analytics tools your company employs are beyond your comprehension and your IT department is cautious about allowing you to purchase tools for your own department.

It’s a common set of frustrations and it means that business users in departments like marketing, sales and operations have begun to take things into their own hands and are independently downloading user-friendly, efficient tools that get the job done.

Sprinklr Increases Social Media Reach with TBG Buy

Social media management firm Sprinklr announced today that it has bought TBG Digital, a company that considers itself a pioneer of corporate advertising on Facebook and Twitter. The move is designed to amplify Sprinklr’s reach across social media and will add an estimated 100 new employees to its 400-person global roster, according to a written release published by Sprinklr.