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CMSWire Tweet Jam: Making Sense of the Collaboration Landscape #socbizchat

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A solid collaborative foundation is essential for sustained business success. But there are more tools to communicate and collaborate than ever before, which offer mixed results. Why is this? And what can businesses do to move their efforts forward?

Join us this Thursday as we explore these questions and more during our "Making Sense of the Collaboration Landscape" Tweet Jam.

Office 365 is a Disaster Waiting to Happen

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I'm hesitant to add another blog to the pile about Office 365, because there are more than enough talking heads out there prognosticating.

But I spent the last week at the Houston ARMA Spring Conference talking to clients, vendors and other service providers. And I realized that — unless something changes — Office 365 is an information management disaster in the making for organizations.

Here’s the gist of why I think so.

SDL Banks on Data Integration in Latest Update

Digital marketers need tools that make it easy to orchestrate and optimize cross-channel interactions at scale. David Schweer, senior product marketing manager at SDL, provided that current industry snapshot in an interview with CMSWire.

It's the foundation of a product update Maidenhead, England-based SDL released today.

SDL released a new version of SDL Campaigns, a component of the SDL Customer Experience Cloud (CXC). Company officials claim it will help organizations orchestrate and optimize customer interactions across all channels through one single view of the customer.

4 Reasons ECM Needs To Go Digital

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Enterprise content management (ECM) can't seem to get any respect. In just the past few months, several researchers have independently warned the whole space is being disrupted by forces outside of enterprise control.

Alfresco, which has long offered on-premises, cloud and hybrid options, just produced a new report to look at these forces are and how they are disrupting the landscape. To find out more, we talked to Alfresco co-founder and CTO John Newton.

While ECM is in a state of disruption, Newton claims the basic material needed to carry out business tasks remains the same. That basic material is content.

Now's Your Chance to be a Video Star

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Enterprise video platforms are so popular they've made it onto Forrester's Wave reports. Gartner Research has it covered, too.

It's an increasingly common channel, Forrester researchers report, for both internal communication with other employees and external communication with customers and partners. 

Gartner predicts large companies will stream an average of 16 hours per worker/per month by 2016.

It's no surprise we've heard from a few vendors in the past two weeks investing in enterprise video technology.

The Latest Reality on Augmented Reality

Beacons have become the new black of 2015 — highly desired by retailers to enhance the customer experience.

Well, another technology, Augmented Reality (AR). is also gaining traction, although it’s more of an oldie that has come back in style.

Augmented Reality introduces new dynamics for strategy and analytics. Specifically, it offers opportunities for new customer experiences, and for new ideas in analytics measurement tactics that can make those strategies more valuable.

What if Marketers Got Paid By Commission?

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Imagine for a second that you run a sales division. Now imagine that your team’s goals are to show up for work, respond to emails, write compelling messages to their prospects and complete projects that their chain of command likes. The metrics they own are superficial, like how many emails answered, how many calls made and so on.

Do you think revenue would suffer with this approach?

Jahia to Offer Ethical Web Data Exchange to Apache

Open source CMS vendor Jahia intends to contribute a reference implementation for a standard protocol for the exchange of customer data between web servers, to the Apache Foundation as an incubator project, a Jahia spokesperson told CMSWire today.

Jahia’s aim, as the company’s CTO told us last month, is to advance the development of a system that enables a CMS or a user experience platform to exchange customer data such as purchasing history and preferences in an environment that also gives customers control over what gets shared and what does not.

Is Google Launching A Wireless Service?

UPDATE: Yes, it's official. Google launched its own wireless service, aptly named Project Fi.

Google will leverage its new technology to “intelligently connect you to the fastest network whether it's Wi-Fi or one of our partner LTE networks.”

What’s interesting about the new service is that it will transition service between wireless and Wi-Fi networks so that you’re always connected in the least expensive way. And this is Google’s responsibility, not yours. (I say this because I have the Wi-Fi option on my phone right now, but after receiving a Wi-Fi alert, I have to manually OK the switch).

On the Fi Basics plan ($20 per month), customers get unlimited domestic talk and text, unlimited international texts, “low cost” international calls, Wi-Fi tethering and coverage in 120 plus countries. The data prices are $10 for 1GB, $20 for 2GB, $30 for 3GB and so on. So, a plan with 3GB would cost you $50/month. If you don’t use all your data, you get money back for the portion you didn’t use.

Google reports there’s no annual contract required.

What’s somewhat unique about the service is that, once you connect your number to Google Hangouts, you can talk, text, and check voicemail via any screen that supports it, regardless of what device the person on the other end is using.

There’s more information in yesterday’s story below.

Like It or Not, You're a Team Player [Infographic]

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Describing yourself as a team player on a resume is sort of like saying you like long walks on the beach on a dating site: it’s just the thing to do.

But teamwork in 2015 is more than a cliché: it's the way work is done. In fact, regardless of the size of the organization where you work or the role you play in the organization, odds are you have to play nice with people on three to five teams — often at a geographic distance.

So much for the days when loners like New Yorker writer Joseph Mitchell could lock himself in his private office day after day, week after week, year after year — for 30 years — without publishing a single story. These days, an enthusiastic team would simply step in and finish the rough drafts he started, cobbling the stories together by committee.

The bottom line: If you still believe "none of us are as dumb as all of us," then the modern workplace is no place for you.

That's one the key findings of joint research by CMSWire and David Coleman, founder and managing director of Collaborative Strategies. We surveyed 250 CMSWire readers to get a snapshot of workplace trends, including distributed collaboration and the tools that are supporting this new way of working, to determine attitudes about employee engagement, productivity and meetings.

Office 365 Gets Customer Lockbox & More

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Cloud weary managers might have reason to reconsider using Office 365.

In an opening keynote at the RSA Conference in San Francisco this week, Scott Charney, Microsoft’s corporate vice president for Trustworthy Computing, announced Customer Lockbox for Office 365.

It may be the most important security announcement around Office 365 that Microsoft makes this year, according to Julia White, Microsoft’s general manager for Office Product Management.

Search Is Getting Interesting Again

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The thing about generalizations is that you can always find an exception.

Earlier this year I wrote an article, ”Search Isn’t Dead: It’s Gone Incognito.” In it, I argued that search has become so embedded in applications and such a part of everyday life that we no longer think of it on its own. It lives on in content management systems, databases and app repositories.

There are at least three or four exceptions to this premise. And it’s the exceptions that are the most interesting.

You Can't Escape the Long Arm of Conway's Law

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You already know about Moore's law and how it describes the miniaturization of chips. You may know about Goodheart's law and how it describes human behavior regarding quantitative metrics. Have you heard about Conway's law and how it is constantly clashing with your efforts to bring customer centricity to the enterprise?

Where You Need to Be in Coming Weeks (22-April-15)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

You're Invited: Why a Killer Website Starts with a Great CMS

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Why Your Boss Should Buy Your Next Watch

Somewhere not too far away Ebenezer Scrooge is licking his chops. He can’t wait until you get a smart watch. Whether it’s an Apple or Android, he doesn’t care. All he wants to do is suck a few more minutes of your precious life from you and a gift on your wrist is all it will take.

Except that he probably won’t even have to buy it. You’ll do the shopping and fork over your hard earned cash. Just so you can check last minute stats before the marketing call you’re about to make or be notified the second that your customer finally signs your purchase order.

The watch will make you a more productive worker. Regardless, we know it’s you that wants the watch. That you’re buying it so you can track your health and fitness. Listen to music on the run. And speak memos into your watch just like Dick Tracy.

But trust us, you’ll be using it for work, too, probably much more than you imagine. So why not have your boss fork over the cash for it, or at least subsidize it.

SugarCRM Jumps on Customer Journey Bandwagon

Halfway through the first day of SugarCRM's SugarCon conference, the company announced a new iteration of its platform, Sugar 7.6.

Features that seem have impressed the crowd (hat tip to Jeremy Cox, Mitch Lieberman and Brent Leary among many others) include the customer journey mapping and advanced workflow.

Cleaning Up File Shares: Fight For the Users

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In our ongoing quest to clean up our file shares (because we know some day Microsoft will pull the rug from them), today we're going to look at the opportunity that security identifiers (SID) offer. 

Objects that belong to the custodianship of a security identification (SID) code can potentially impact the size of your unstructured content storage location in a significant and immediate way. These objects are an early opportunity within your project — if you decide not to consult the existing team.

Alcatel-Lucent Helps You Add a 'Phone' to Salesforce

A funny thing happened on Alcatel-Lucent’s way to breaking ground on its Rapport Communications-as-a-Service platform.

To the surprise of many, even within the organization, it completed its under-the-radar negotiations with Nokia, in a deal which may bring the caretaker of Bell Labs under the wing of a newly empowered management team with a score to settle with the world.

Rapport is now available today, and for the first time is being offered directly to enterprises as a kind of application in itself — not an end-to-end, single-vendor, locked-down solution. It’s not just the telephone as software, but the entire network.

Microsoft Puts OneDrive on the Apple Watch

Microsoft is offering OneDrive support for the new Apple Watch.

The new version of OneDrive appeared in the Apple store yesterday. According to the blurb on the Apple store page, it offers users the ability to access and delete OneDrive photos right from their wrists, as well as view albums and find photos by tag.

Who Leads in Multichannel Campaign Management?

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Gartner made one change when it evaluated the leaders in its latest Magic Quadrant for Multichannel Campaign Management.

The Stamford, Conn.-based research firm upgraded Salesforce from a visionary to a leader.

Salesforce joins five leaders from the previous MQ — IBM, SAS, Teradata, Oracle and Adobe — which analyzes vendors that promise to be multichannel marketing providers.

Gartner named SAP a challenger and cited Marketo and Sitecore as visionaries.

Ten vendors made it into Gartner's niche players quadrant for Multichannel Campaign Management (MCCM): RedPoint, Microsoft, SDL, Experian, Selligent, Infor, Pegasystems, Zeta Interactive, Pitney Bowes and AgilOne.