HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

After Acquisition and Investments, Datanyze Poised for Growth

Silicon Valley startup Datanyze acquired its first competitor last month and updated its sales intelligence platform this week in moves that company officials claim will aid its growth this year.

The San Mateo, Calif.-based startup, launched in 2012 with one employee, has plans to nearly triple its workforce of 18 this year.

The projection comes on the heels of the company's acquisition of competitor LeadLedger in December and this week's announcement of Datanyze Insider, which provides sales reps company officials said with up-to-date information on prospects during each step of the lead-generation process.

Office 365 Extends Email Security to Address Spammers, Phishers

Microsoft is tightening up the security of its email offerings on Office 365 through the extension of features.

The goal here is to provide a “safer client experience” that will authenticate senders and help identify untrusted senders, helping to protect your system from spam and phishing campaigns, the tech giant explained.

While Office 365 is already pretty secure, Microsoft maintains the only way to beat hackers and other Internet nuisances is to keep one step ahead.

Have Status Meetings at Work? No, No, No and ... No

2015-22-January-meeting-humor.jpg

Hey, whatcha working on? How's that project coming?

We've all prepared for these questions in upcoming meetings. We work hard, and we want people to know it. Nothing wrong there.

Well, except maybe that preparing for those questions actually takes longer than the work we do.

Ah, the proverbial status meeting. Something that should die — now, some say.

Clarizen, an online project management software provider, thinks this way. Of course, their product is a good replacement for the "status meeting," they think. But the San Mateo, Calif.-based tech company did produce some food for thought in its new survey about status meetings.

FaceBox at Work: The Newest Collaboration Solution?

2015-22-January-Secret.png

We are hardly out of the 2015 gate and the enterprise collaboration market is already experiencing a shakeup.

Facebook released Facebook at Work on Jan. 14, the same week Box resuscitated its delayed IPO event, slated to launch tomorrow. While seemingly unrelated, these two events underscore the continued significance the "consumerization of the enterprise" trend will continue to play in 2015, especially as it relates to collaboration.

Want to Make a 6-Figure Salary in Tech? Think DevOps

DevOps practitioners are among the highest paid IT professionals today, and the market demand for them is growing rapidly. That's the conclusion of research from information technology (IT) automation provider Puppet Labs, which released its DevOps Salary Report (registration required) yesterday.

The research is based on salary data gathered from the State of DevOps Report that it released last June. Analysis of some 9,200 technology professionals around the world shows that nearly half of development and operations (DevOps) professionals (which include a wide range of titles) make at least six figure annual salaries, at least in the US.

Emotion + Analytics = Speaking Your Customer's Language

2015-22-January-Laughing-Eyes.jpgIn a recent interview with Jeannette Ho, vice president of revenue management and analytics at FRHI Hotels and Resorts, she spoke about using analytics to quantify guests’ emotions, with the goal of understanding motivations for traveling. FRHI’s aims for an ideal of turning “moments” into “memories” when guests are staying with them — a great way to create a truly delightful customer experience.

But the question is how do you keep that customer experience healthy even when a customer isn't on property?

MarTech Realities: Integration, Build vs. Buy Decisions

2015-22-January-Linus-sniffing-the-wire .jpg

More people are talking about digital marketing technology. And that means more numbers.

We started the year with this "inspiring," "frightening" number — 1,876, or the number of marketing tech vendors out there.

Today, we continue to the conversation with another number: 50. That's 50 as in the percentage of digital marketers who favor a marketing cloud suite — the same number who like a best-of-breed solution approach.

That's the finding of the Winterberry group, which interviewed more than 50 advertisers, marketers, publishers, technology developers and marketing service providers last fall. Marketers, the research found, are evenly divided when it comes to the build vs. buy debate.

Dropbox's CloudOn Buy Isn't its Only News

Oh, please, that’s what we thought late last night when Dropbox pinged us to say that the CloudOn acquisition wasn’t its only news for the day. Mathew Jaffe, who oversees Microsoft-related projects for Dropbox, announced that Dropbox apps are now available for Windows phones and tablets.

While this might not have been all that newsworthy earlier in the week, based on the market’s reaction to Microsoft’s announcements today, it may suddenly matter a lot. Why? Because there’s suddenly a real chance that Windows 10 might become omnipresent in our lives. 

Medallia Resolves to Prevent Recurring Customer Problems

Medallia's all for closing the loop on customer complaints. But it doesn't want to seal the deal there.

Business cliches aside, the customer experience provider out of Palo Alto, Calif., today released Medallia Resolve. Officials said it will help companies find the root causes of recurring customer pain points so they can be addressed at the source of the problem — and never happen again.

It's learning what "caused you to close the loop in the first place," said Sam Keninger, senior director of product marketing for Medallia.

"No one else is going to be able to aggregate the postmortem root cause en masse across a distributed customer base," Keninger told CMSWire. "That's the key. Having all of your distributed employees type in the workflows they took and the actions they took and be able to aggregate that up with all their customer experience data."

Jostle Adds Secure File Sharing, Viewing to its Intranet Platform

Jostle is adding a secure file sharing and viewing component to its existing cloud-based intranet solution to provide a higher level of "robustness, security and functionality," Jostle’s CEO Brad Palmer said.  Through an integration with Citrix ShareFile, Palmer said Jostle will be better able to meet the needs of its clients.

The company introduced a file sharing and discovery service two years ago. But as customer use of the search feature has scaled and the platform attracted more enterprise clients, Palmer said the need for a more reliable and robust solution became clear. So Jostle went shopping for a partner and ultimately chose Citrix, due to its reputation in the industry, Palmer said.

Joomla's Latest Offering: An Option to Build Free, Hosted Sites

The Joomla open source web content management system (WCMS) community announced a new website-building offering today.

It's launching Joomla.com, where users will create and build freely hosted Joomla websites. Joomla partnered with SiteGround, a web hosting company who has built the server infrastructure that will accommodate the free Joomla sites.

A Simple RACI Chart for File Share Clean Up

As you check off the tasks in the work breakdown structure of the file share clean-up project, certain persons within the organization will be quite vocal. One way to clarify the roles and their responsibilities is via the mechanism of a simple RACI chart. Remember: simple is elegant.

Dropbox Just Got Stickier in the Enterprise

2015-21-january-sticky-honey.jpg

How does it feel to wake up a few days before your company’s IPO to discover your rival just made a smart acquisition? We don’t know, and Box co-founder and CEO Aaron Levie can’t tell us: He's in a quiet period mandated by the US Securities and Exchange Commission (SEC), which prohibits him from making such comments.

But here’s the deal. Early this morning Dropbox announced that it now owns CloudOn, a top 10 workplace productivity app in 120 countries. CloudOn makes it easy for people to edit, create, organize and share docs on any platform.

This should yield big wins for Dropbox (and its 300 million users) for several reasons. First because CloudOn brings with it an attractive mobile UI for content creation and collaboration as well as the team of engineers who built it. And second because the 100,000 companies who use Dropbox for Business will be able to do more of their work in Dropbox without ever having to leave the platform. The win for the enterprise? Productivity.

CMSWire Tweet Jam: Differentiating via Experience and Commerce #CXMChat

Thumbnail image for Thumbnail image for 320x240_cmswire_tweetjam_logo.png

Online retail grows more competitive by the day. Customers expect the same experience, whether it's in store, on the web or in a branded app. Companies that want to remain competitive are turning to a marriage of content and commerce to deliver the ultimate customer experience. So, what does doing this well look like, what challenges are involved and where is there still room for improvement? Join in to discuss during our first Tweet Jam of 2015.

Office 365 Gains Text Analytics With Equivio Buy

2015-21-january-text-puzzle.jpg

Microsoft has bought text analytics provider Equivio — an acquisition that should both add another piece to the Office 365 puzzle and give Microsoft considerable traction in document-heavy enterprises like legal or financial firms.

While neither company would confirm the sales price, there is speculation the deal closed for about $200 million. If that's correct, Microsoft snapped up some pretty impressive text analytics for a relatively reasonable sum. In fact, the technology could end as a premium layer to Office 365 once Microsoft starts pulling it into its wider portfolio.

Stay Alert: The Future of the Activity Stream

2015-21-January-Information-Overload.jpg

How do you keep track of everything going on that might affect your work? It’s probably a combination of internal and external social media, email, word of mouth and a whole range of other notifications, an approach that can be both ineffective and overwhelming. Even if you achieve the pristine state of inbox zero, there’s no such thing as Twitter zero.

Bing/Yahoo Tramples Google in Paid Search

2015-21-january-google-vs-bing.jpg

Google is losing ground in the paid search market to the Yahoo/Bing partnership, according to new report by IgnitionOne (IO) a cloud-based digital marketing technology provider.

The IO Q4 2014 Digital Marketing Report calls the growth in Yahoo/Bing share “historic.” It jumped to 26.3 percent of U.S. search spend — a 25.8 percent jump over consecutive quarters.

“I am a little surprised by the success of Yahoo!/Bing at chipping away at Google’s lead. They're still a distant second to Google, but they have made some serious gains this quarter – mostly due to their gains in mobile and tablets,” said IO president Roger Barnette.

Q1 Planning: Top Marketing Technology, Social Business Conferences & Events (21-Jan-15)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

You're Invited: Security and Compliance in the Cloud

Join CMSWire and M-Files with Doculabs tomorrow for a one-hour webinar to better protect your information in the cloud and ensure compliance.

> Register Now

sponsored item

 

Digimind, Hootsuite Partner in Social Listening Tool Ecosystem

Who's talking about me, what are they saying and what should I do about it?

This is a software space now — one Digimind jumped into one year ago.

This week, Digimind became the latest social listening provider to integrate with Hootsuite in a partnership officials said helps marketers by combining social listening capabilities (Digimind) and engagement features (Hootsuite).

"It allows users to identify the conversations about their brand that matter, such as customer complaints, bad reviews or potential customer opportunities with sentiment analysis and potential audience," Jerome Maisch, product marketing manager for Grenoble, France-based Digimind, told CMSWire. "From there, they can respond to customers accordingly and publish on multiple channels in real-time." 

Are You Ready to Compete on Customer Experience?

2015-21-January-In-Store.jpg

Friends of mine were remodeling their master bath. After searching for a claw foot tub in stores and online, they found the perfect one that fit their space. It was only available for purchase on the retailer’s e-commerce site, they bought it online.

When it arrived, the tub was too big. The dimensions online were incorrect. They went to return it to the closest store, but were told they couldn't — because it was purchased online, they had to ship it back.

The retailer didn’t have a total customer relationship view or a single view of product information or inventory across channels and touch points. This left the customer representative working with a system that was a silo of limited information. She didn’t have access to a rich customer profile. She didn't know that Joe and his wife spent almost $10,000 with the brand in the last year. She couldn't see the products they bought online and in stores. Without this information, she couldn't deliver a great customer experience.