HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

The State of Information and Cyber Security

2014-09-December-Guard.jpgThe ways in which criminals are attacking us are changing constantly, in a cycle of new method — defense — new method — defense, and so on. If an organization is not able to adapt at speed, it is (at speed) becoming vulnerable and an easy target.

Similarly, an organization needs to be able to detect attacks, especially attacks using a new method, if it is to respond, limit the damage and harden its defenses.

Few organizations can do all of this with only internal resources. Every sane organization should partner with specialized organizations that have the ability to monitor what new attacks are being used now or will be soon, and then help the company respond with new defenses. 

Accenture, Microsoft Team Up to Take Enterprises to the Hybrid Cloud

Enterprises are increasingly willing to weigh the commercial advantages of cloud computing against potential security issues, yet many are still uncomfortable with making the leap.

To help them get over any lingering reluctance, Accenture and Microsoft have extended their existing partnership with the introduction of Accenture Hybrid Cloud Solution for Microsoft Azure. The hybrid cloud solution enables enterprises to manage applications between private and public clouds.

IBM Security: Beware the Social Login Hacker

2014-9-December-IBM social login security.jpgIBM security officials have detected a malicious attacker who intrudes into user accounts of those who log in to third-party websites via a social login.

We've all seen it — "log in via Facebook, Twitter, LinkedIn, etc."

Makes things easier.

But that, according to IBM, is the point where a recent attacker penetrates a relying website — a website that relies on authentication assertions passed to it by the identity provider — and abuses the social login mechanism.

IBM's security group — called the IBM X-Force Application Security Research Team — identified the vulnerability last week in LinkedIn, Amazon and MYDIGIPASS.COM login tools offered on vulnerable websites such as Slashdot, Spiceworks and NASDAQ, according to Diana Kelley, executive security advisor for IBM Security.

"We do not know how many websites are vulnerable to this attack," Kelley told CMSWire, "but given the size of the internet, it's hard for us to determine which are."

What a Digital Workplace Is and What It Isn't

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There are as many definitions of the digital workplace as there are organizations. But in light of this month's focus on the digital workplace, it could be useful to look at what a digital workplace is, and clarify some of the things that it is not.

IBM Patents Make Data Centers Smart Enough to Handle IoT

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IBM has patented two techniques that use analytics to improve cloud performance and efficiency in the data center. These patents probably won’t be put into practical use for at least a few years, but their development is noteworthy. Essentially, they are part of IBM's plan to stay on top of data center performance demands and needs as the Internet of Things gets into full swing.

Skype-Lync Video Calling Available (For Some)

2014-09-December-Chatting.jpgMicrosoft announced it's rebranding of Lync to Skype for Business to much fanfare last month. This went beyond a rebranding exercise, and involved joining the Lync infrastructure with Skype. The timing of when this would be completed was unclear, aside from a vague promise of sometime in 2015. 

At the end of last week, Microsoft took a major step forward in this project. Users of both platforms can now hold video calls with each other — provided they have the latest version of Skype for Windows and Lync 2013. But not everyone is happy.

One-Size Fits All Selling Backfires with Small Businesses

2014-09-December-Too-Big.jpgThe sales process most B2B enterprise sales people follow is loosely based on a generic model of the customer decision journey for medium to large companies. The problem with that approach is this: Small businesses have their own purchase journeys and behaviors. To lump them together with larger businesses mean missed sales opportunities and increased churn.

While some small business purchase behavior is similar to their larger brethren, most B2B sales people don’t recognize they differentiations between how the “S” of SMBs purchase. That translates into frustration for the small to medium business owners, which means lost sales opportunities or a longer sales process with stops and starts for vendors.

TigerText Expands Its Secure Texting for the Enterprise

2014-09-December-BradBrooks-quote.jpgLike it or not, your coworkers probably share sensitive corporate information in texts. For them, it's a matter of convenience that helps them to collaborate with coworkers. For many businesses, that represents a nightmarish brew of security concerns, compliance violations, data loss and policy breaches.

Today, TigerText expanded its enterprise-grade texting service, hoping to add to the 5,000 healthcare facilities that already use its secure cloud-based network. The five-year-old company also has its eye on expansion into the financial services and government sectors, which face comparable challenges in controlling the information shared by workers.

If IT leaders have learned nothing else during the BYOD era, they learned that resistance is futile. Workers will use their own smartphones at work and the best strategy is to help them to do so safely. In healthcare, for example, doctors and other caregivers form shadow networks to share updates on patient status and other factors, often in violation of government privacy regulations and employer information governance policies.

How Will Employees Work in the Future? [Infographic]

2014-09-December-Remote-Work.jpgSome people believe that, in the future, most employees will work virtually. Others believe that managers will be no more. And still others share the vision of organizations as flat as pancakes.

But what does the future of work really look like? Jacob Morgan should know. As a Future of Work consultant, speaker and author, he’s just published a book about it. 

Hey SharePoint Users, You Can Now Get Busy on Google's Cloud

What will it take for Google to win business from companies that have gone all-in on Microsoft? A better Gmail/Inbox (reviews on the latter will be coming soon) or Google Docs experience doesn’t seem to be the answer.

But one good option may be to give enterprises that want to mitigate risk in the cloud an alternate platform – in this case, Google cloud — that makes it easy to keep SharePoint document repositories and run Exchange Server mail without having to cough up additional licensing fees.

That’s why earlier today Google introduced Microsoft License Mobility for Google Cloud Platform with a pretty strong pitch. 

Not a Rumor: Accel-KKR Invests in EPiServer

Say what you will, but sometimes the scuttlebutt that emerges through Twitter (and that we report on) happens to be the truth, or pretty close to it anyways. We can now confirm that Accel-KKR has made a “majority investment” in (and may very well own — read on) EPiServer. This news comes to us direct from EPiServer, which says that it can’t provide further comment right now.

Hats-off to Martin Henricson, CEO of EPiServer, for letting his customers, partners, employees and anyone else who might be affected by the news know that there’s something significant going on.

Keeping Up with Evolving Business Processes

Thumbnail image for 2014-08-December-OfficeBeverlyGoodwin.jpgAbout a dozen years ago, many companies adopted rolling budgets as a way to update their financial outlook constantly instead of waiting for the end of the quarter or year. Essentially, they viewed each new month as the start of a new year, allowing them to adjust to the future based on trends of the recent past.

Ah, the good old days. Today things move much faster, not just with budget planning but with virtually every business process in almost every large company.

John Burton, CEO of Nintex, argues that this evolution in business processes stems largely from the explosion in unstructured data that allows teams of employees to react to new data, the needs of mobile workers, price changes, social media or other factors that come into play.

CMSWire asked him to share his point of view from the helm of a company that creates workflows for about 5,000 clients.

IDC: 10 Predictions For Emerging Technologies In 2015

Thumbnail image for 2014-08-December-Passing-Platform.jpgWhether you realize it or not, every day you work on what International Data Corporation (IDC) describes as the third platform. By the end of next year, you will be doing a lot more work on it and using its technologies.

The rise and expansion of the third platform has reached a tipping point according to IDC, and with the growth of investments in the Internet of Things, big data, data centers, mobile and social computing, there is, in effect, no way of avoiding it.

Ektron: Good or Bad Software? Depends On Who You Ask

2014-08-December-Coin-Toss.jpgSale. Investment. No sale. No investment. Merger with EpiServer. No merger with EpiServer.

Whatever the heck's happening at Ektron, this is a technology company.

And the future of the Nashua, NH-based .NET Web CMS provider comes down to a simple question: Do people like its software?

The answer depends on who you ask. Some say its usability is poor. Others think the product's never been stronger. Some think its lifetime support model is its sweet spot. Others say that support's inconsistent.

"My take is that the product has never been stronger compared to older versions but that the competition in the CMS market is full of strong players that are rapidly expanding into the ‘content marketing’ world," said Chris Chodnicki, co-founder and executive director of strategic partnerships and alliances at R2integrated, a Baltimore-based Ektron partner. "If the funding means Ektron can integrate their product to meet the challenges we are seeing with clients and what other platforms are bringing — and at a very accelerated pace — then this will be welcomed news."

Content and Commerce: Where Do We Go From Here?

2014-08-December-Weather-Vane.jpgForrester said it best in the title of a report: "Content and Commerce: The Odd Couple or The Power Couple?" According to the report, companies need cohesive digital customer experiences, but marketing and e-commerce groups often operate in silos with differing objectives, leading to a poorly integrated digital presence that confuses the customer, is difficult to manage and leaves revenue on the table.

IDC's Look at the Future of Social Technologies

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It’s that time of year when everyone is looking back to see how they've done and looking forward to see how much more they can do. And according to Framingham, Mass.-based IDC (International Data Corporation), social technologies can be a major driver of organizational transformation in 2015.

Stop Pulling Teeth: A Better Way to Classify Documents

2014-08-December-Dentist.jpgThere are really only two ways to get your content classified: You require manual tagging by setting fields as required, or you use automation and stop fighting your users.

People hate to upload a document only to find that there's a half dozen fields to fill in before they can finish the upload process. This approach may seem easy, but often times it creates a love/hate relationship with SharePoint — users see it as a limitation of SharePoint and will turn to a file share or Dropbox instead.

Alternately, they take the easy way out and fill the fields with the first entry in the drop-down, resulting in metadata that is populated, but wrong. Required manual tagging becomes yet another thing users have to do to get their work done.

3 Takes on the Future of Document Management

When you're choosing document management software (DMS) you have to look to the future. Whichever platform you select will impact the way you do business for the next five to 10 years at least — so don't  be shortsighted when making your decision.

Enterprise content resides on all web environments and so integrations between DMSs and Web CMSs are becoming crucial. So the importance of “future-proofing” document management was top of mind for me when I attended Amplexor’s Future of Document Management event in Belgium last week. Amplexor designs, builds and runs DMS projects for enterprises. With over a decade of experience in the Enterprise Content Management field, it knows who the visionaries in the field are. On Nov. 20 it got them all in one room.

Shep Hyken: A Guy Who Embraced Customers Before It Was Popular

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Anyone who knows anything about customer experience (CX) knows Shep Hyken.

Hyken is a go-to source for anything related to CX. He's also a professional speaker and bestselling author who works with companies and organizations who want to build lasting relationships with their customers and employees.

In addition to writing in hundreds of publications, he is the bestselling author of "Moments of Magic," "The Loyal Customer," "The Cult of the Customer," "The Amazement Revolution" and, most recently, "Amaze Every Customer Every Time." He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.

Did we mention he's the Chief Amazement Officer of Shepard Presentations — a company he founded in 1983?

Organizational Ego is Eating Trust

I had reason to visit the International Monetary Fund website recently. Based on its content, the IMF is an organization overflowing with ego. Dominating the homepage was IMF chief Christine Lagarde with a very large picture of herself. In imperious language we are told that Lagarde “welcomes the pledge by the G-20 group of advanced and emerging economies to step up efforts to boost growth and create jobs.”