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Marisa PeacockSenior Reporter working from Washington D.C.
Covers Web Engagement, Enterprise 2.0, Enterprise Social Media
Marisa holds a Bachelor of Arts in Psychology from Mount Holyoke College and a MALS in American Studies from Georgetown University.
Marisa resides in the Washington, D.C. area. Feel free to contact her to arrange briefings, demos and product reviews.
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Marisa's Recent Articles
- Dec 25, 2013 A Look Back: The Evolution of Social Media in 2013
- Dec 20, 2013 Social Media Briefs: Self-Censored Posts, Customized Vine URLs
- Dec 18, 2013 5 Apps to Simplify Email #OccupyYourInbox
- Dec 17, 2013 Resolve to Upgrade Your Web Tech for Better Customer Experiences [Infographic]
- Dec 17, 2013 Meetings, Mobility and How We Spend Half Our Time at Work
- Dec 13, 2013 Social Media Briefs: Backlash over Twitter's Blocking Policy, Instagram Goes Direct
- Dec 12, 2013 Brands Still Struggle to Engage with Customers on Social Media
- Dec 12, 2013 A CXM Retrospective: How the Customer Experience Has Evolved
- Dec 11, 2013 And on Sunday, We Retweet
- Dec 10, 2013 Zendesk Integrates with MailChimp, SurveyMonkey; Extends Customer Support
- Dec 10, 2013 Zen and the Art of Company Culture
- Dec 10, 2013 Content Curation Challenges Persist for Marketers
- Dec 6, 2013 Social Media Briefs: Facebook Wants Your Money, Tumblr's Sponsored Trends
- Dec 5, 2013 5 Ways Benefits Management Can Improve the Employee Experience
- Dec 4, 2013 Facebook Page Ratings Leave Unanswered Questions
- Dec 3, 2013 Will Ephemeral Communications Make Delete the Default?
- Nov 26, 2013 Few Customers 'Extremely Satisfied' with Omnichannel Customer Experience
- Nov 25, 2013 How Mobile and Social Are Changing Consumer Behaviors [Infographic]
- Nov 25, 2013 6 in 10 Advertisers Can't Measure the Impact of Digital Video
- Nov 25, 2013 Data Overload, Inefficiencies Plague Customer Call Centers
- Nov 22, 2013 Social Media Briefs: YouTube Outage, Twitter Pulls a Plug, the Secret Lives of Pins
- Nov 21, 2013 3 Ways to Make Your Customer Service Department a Holiday Success
- Nov 20, 2013 How To Measure the Value of Internal Communications [Infographic]
- Nov 19, 2013 What the Future of Mobile Means for Online Social Networks
- Nov 15, 2013 Social Media Briefs: SnapChat Snubs Facebook, Tweets with Images Engage More
- Nov 14, 2013 RadiumOne Connect Promises to Boost Mobile App Engagement
- Nov 14, 2013 Workforce Analytics Help Companies Find, Retain Employees
- Nov 13, 2013 How to Optimize Mobile for Holiday Purchases [Infographic]
- Nov 8, 2013 Social Media Briefs: #FacebookDown, Twitter Goes Public
- Nov 8, 2013 Is Your Customer Experience Ready for the Holidays? [Infographic]