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Marisa PeacockSenior Reporter working from Washington D.C.
Covers Web Engagement, Enterprise 2.0, Enterprise Social Media
Marisa holds a Bachelor of Arts in Psychology from Mount Holyoke College and a MALS in American Studies from Georgetown University.
Marisa resides in the Washington, D.C. area. Feel free to contact her to arrange briefings, demos and product reviews.
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Marisa's Recent Articles
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- Dec 13, 2013 Social Media Briefs: Backlash over Twitter's Blocking Policy, Instagram Goes Direct
- Dec 12, 2013 Brands Still Struggle to Engage with Customers on Social Media
- Dec 12, 2013 A CXM Retrospective: How the Customer Experience Has Evolved
- Dec 11, 2013 And on Sunday, We Retweet
- Dec 10, 2013 Zendesk Integrates with MailChimp, SurveyMonkey; Extends Customer Support
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- Dec 6, 2013 Social Media Briefs: Facebook Wants Your Money, Tumblr's Sponsored Trends
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- Dec 3, 2013 Will Ephemeral Communications Make Delete the Default?
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- Nov 25, 2013 Data Overload, Inefficiencies Plague Customer Call Centers
- Nov 22, 2013 Social Media Briefs: YouTube Outage, Twitter Pulls a Plug, the Secret Lives of Pins
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- Nov 19, 2013 What the Future of Mobile Means for Online Social Networks
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- Nov 13, 2013 How to Optimize Mobile for Holiday Purchases [Infographic]
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