I look forward to a year when businesses recognize the value of customer trust. Trust is built through consistency, and when large corporations put out inconsistent, bug-ridden products and fail to get the basics of software quality right, we are a long way off from building trust between consumers and brands online.
Businesses that do it well invest in quality and don’t rush to deliver half-baked products in a bid to get to market first. You only get one shot to make a good first impression -- once you’ve broken that trust, the cost of regaining it is enormous. -- Daryoush Mansouri, VP of Quality Service and Initiatives, Siteworx
Title image by Amodiovalerio Verde (Flickr).