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2014 Wish List ... from Daryoush Mansouri

2014 Wish List ... from Daryoush MansouriI look forward to a year when businesses recognize the value of customer trust. Trust is built through consistency, and when large corporations put out inconsistent, bug-ridden products and fail to get the basics of software quality right, we are a long way off from building trust between consumers and brands online.

Businesses that do it well invest in quality and don’t rush to deliver half-baked products in a bid to get to market first. You only get one shot to make a good first impression — once you’ve broken that trust, the cost of regaining it is enormous. — Daryoush Mansouri, VP of Quality Service and Initiatives, Siteworx

Title image by Amodiovalerio Verde (Flickr).

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