If moving a prospect to a sale takes 10 steps, buyers are already on step seven before they even come in contact with your company.
That’s a serious game-changer for marketing managers and CMOs who are accustomed to luring prospects to their website for content and information. It’s no longer enough to have a great website: now that the entire web is one big library with everything served up equally, you have to provide great content in places outside your own website, where you have less control, in the hopes of driving inbound marketing leads.
There are critical new questions for marketing professionals who are being driven by this new reality: what can you offer prospects to make sure they’re informed appropriately on your product or service while self-educating on the web? What will encourage them to engage with you further?
The answer in both instances is high-quality content aided by marketing technology.
1. Content's Long Shelf Life
One of the great things about content marketing is that it drives small quantities of inquiries long after the initial spike, regardless of your budget. You used to have enormous online ad-buying and search word budgets to drive people to your site. If you stopped paying for those ads and words, you essentially disappeared from the web.
With content marketing — blogs, articles, social media, video, podcasts — the content stays posted regardless of your budget, driving inbound leads for years. You have a compounding effect of material that you’ve written months or years ago that still rank well in search, get shared in social or linked to from other places on the web.
2. Marketing Technology can Personalize Content Marketing
There are few things more annoying than receiving irrelevant content. When it comes to successful content marketing, it’s all about timing. If a buyer is just realizing that she has a problem, she will feel overwhelmed and put off by receiving an in-depth white paper on a technical product. Marketing technology that reveals the source of the lead allows you to granularly segment your database and tailor the content of your next communication.
An automation system will record from the content’s landing page that the prospect has received it, tracking her progress through the sales cycle and ensuring that when your sales rep finally talks with her, they know what topics have been covered. Marketing technology also helps with progressive profiling, which allows you to ask a few questions to get the lead into the database. You are able to then ask additional questions each time she asks for content, gradually building a full lead profile.
When armed with all this information, your outreach becomes more personalized and, in a way, more respectful. One of the fundamental tenets of inbound marketing is that you attract people by being genuinely helpful instead of interrupting them with advertisements. It’s better for your buyers and it’s a more cost effective marketing strategy because you’re not broadly blasting messages that aren’t appropriate for the buyer’s position in the sales cycle.
3. Quality and Objectivity Count Even More Than Before
Marketing managers need to invest in professional writers to generate content. Rather than spending an overwhelming majority of your marketing budget on advertising, spend more of it on people and agencies that can help you create content. Sounds simple, but it’s a huge challenge for marketing managers. Content needs to be high-quality, objective material on buyer pain points or new market trends rather than all about you and your product, especially for attracting new leads.
4. Content Is Not a ‘Post It and They Will Come’ Scenario
Some marketing automation systems have social sharing built in, but even if you have to use an additional product, actively promote your content on your social marketing channels. You should also set aside part of your marketing budget to join sites where you pay to post material.
This content should be a key offer in lead-generation campaigns. Be sure to make it available via email to your in-house list, doling it out appropriately for the buyer’s position in the sales cycle. Incorporating content marketing into your digital marketing and social media strategy will help build your authority in the marketplace, grow your prospect base and move warm leads closer to a sale.
5. Nurture Beyond the Sale
Don’t stop nurturing or informing as soon as you close the sale. Think about the full marketing funnel and what value your content can bring to existing buyers who might be ready for an upgrade, cross-sale or up-sale. With a marketing automation system, you can apply the same method — profiling, segmenting, nurturing — to your existing buyers that you apply to your prospects. And your buyers may also become content creators for you, penning blog posts or success stories that they then share themselves as they become brand advocates.
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