In the growing wave of security concerns spawned by the slow staccato of major information breaches --Target, Neiman Marcus and several others unnamed at this writing are only the latest -- there is another factor, largely ignored but of equal importance and perhaps even greater intractability.
That factor is convenience and our romance with it in virtually every part of our lives.
While the news media has yet to discover the story, more than one respected industry commentator has opined that “increasing convenience almost always reduces security.” Even without complex technical analysis, it only makes sense that when you make things easier and simpler for your intended users, you inadvertently do the same for the “users” you want to keep out.
In the business world, although a significant challenge, this convenience-security confrontation is more easily addressed because business planners are in a position to balance security and convenience at a level sufficient to protect their information assets from compromise -- not to say that all do, of course -- by directing internal users to simply deal with the security requirements as a condition of employment.
The Consumer World Is a Very Different Story
If there’s one thing we all truly love, and many times believe we can’t do without, it’s convenience. In fact, convenience is often the first and most persuasive consideration we make in buying or doing all manner of things. In consumer technology, convenience has become one of, if not the major influence on what sells and what does not. Recognizing this, most manufacturers have made convenience their primary design goal and marketing message. Today, most marketing battles among new consumer products are fought largely on the plane of whose gadget is the most convenient.
This Isn't New
In fact, the move toward convenience began as far back as we knew how to make something … anything easier; at least a few centuries. In the early days, we called new and easier ways of performing required tasks “labor saving” and they usually were. The electric washing machine freed housewives from the endless drudgery of hand laundering their families’ belongings. The automobile made journeys of more than a few miles into an hour’s drive instead of a dusty, day-long buggy ride attempted by only the hardy and only when absolutely necessary. Back then, everyday life was hard enough for the average person that convenience for its own sake was usually crowded out by development of ways to actually make life easier.
New Functions vs. More Convenient Functions
Back then, and still true, there were two major kinds of new developments: those that enable us to do things that had been practically impossible before, and those that make things we are already doing easier and less complex. The automobile made previously unthinkable travel possible for the first time, but Kettering’s new electric starter, while a major boon, improved something previously done manually (hand cranking the engine), making it easier and more convenient.
Likewise, portable blood sugar monitors made it possible, for the first time, to measure and accurately manage the use of insulin -- having had a grandfather using insulin in the 1940s and a wife doing so today, I can attest to the remarkable difference these devices have made. But the wearable insulin pump, while a worthy development, simply made that process more convenient.
In today’s technological world, we confront essentially the same dichotomy: new functions versus more convenient functions, with the latter taking center stage most often.