And right now, at this very moment, your (would-be) customers are on their smartphones looking for anything that will help them shop better, become more informed and connect to brands in a more meaningful way.
Advertising is still a very powerful medium, but when it comes to mobile, banner ads aren’t the answer. It’s time to think beyond the ad or offer, and think about consumer behaviors and needs. Make your brand fit their lifestyle, not the other way around.
1. Be Fun: Share Content That Enhances Customers’ Lives
There are myriad reasons today’s consumers are smartphone crazy, but shopping isn’t the main one. (Neither is clicking on your banner ad for that matter.) Consumers use them to feel connected and engaged, discover new things, be entertained and otherwise fill the unoccupied (and sometimes even occupied) hours of their days. Which means there’s huge potential to engage with them: think original videos, style guides, music, interviews or anything other branded (or not-branded) content, and the like.
Retail giant Target put its brand at the center of summer fun, sharing and conversations when it used a mobile campaign integrated with its commercial spots and in-store promos to give customers a free song download. The catchy Ula Ula by Illya Kuryaki and the Valderramas became one of the “it” songs of the summer of 2013, and Target saw its customer engagement levels quadruple.
2. Be Engaging: Give Your Most Social Customers Something to Talk About
Facebook recently found that over 71% of users are accessing the social network from a mobile device. And whether it’s with articles and engagement announcements, to photos of food, cats and babies, Americans are constantly sharing their lives. The good news is there’s room for you in this social equation by creating ways for consumers to generate their own shareable, custom content and allowing them to play an essential role in spreading the word about a broader campaign, in real time — across social media and beyond.
Dove brought a Times Square billboard to life with users’ participation. A simple mobile prompt on the billboard encouraged passersby to share pictures of themselves on social media via their mobile devices. In doing so, these new fans could see their pictures appear on the advertisement in real time. They didn’t just socialize with the brand, they became a part of it. Sounds a lot more engaging than an annoying banner to me!
3. Be Exclusive: Deliver Special Offers and Experiences to Your Most Loyal Customers
You know who your most devoted customers are. They sign up, opt in, download and visit your website or step into your store every chance they get. And these devotees are nothing but flattered to think that you might offer them some sort of special offer or recognition for their loyalty. Mobile-only promotions are the perfect way to reward your dedicated shoppers, get them excited about new campaigns and products, spurring the intent to purchase.
This summer, Victoria’s Secret PINK gave its mobile application users exclusive access to the “Ultimate Shopping Night,” an in-store back-to-school event at 300 stores across the country. Loyal fans were invited to the August event via push notification in mid-July, and then directed to an in-app landing page that used geo-locating capabilities to identify the nearest Victoria’s Secret store. Mobile content not only promoted the event, but also the brand’s loyalty program and connected to event messaging on social media.
4. Be Helpful: Get Coupons in the Hands of the People Who Really Want Them
Coupons are still one of the most effective ways to drive real-time sales and in-store traffic, but gone are the days when retailers had to hope savvy shoppers would stumble on their offer in the Sunday paper. Today, done right, mobile coupons can drive high levels of engagement and redemption — almost 10 times more than paper coupons. All you need to do is ensure that the mobile coupon arrives on a customer’s mobile device for just the right product at just the right moment.
Nickelodeon boosted Dora Rocks purchases in Target stores by using a mobile campaign that prompted in-store shoppers to use their mobile device to receive an instant US$ 5-off mobile coupon. Coupled with a fun voice message from Dora for the kids, Nickelodeon achieved coupon redemption rates that were 10 times higher than existing benchmarks.
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