Last week we took a first look at Gartner’s Magic Quadrant for Horizontal Portals and saw that if there appears to be little movement in the placement of vendors in each Quadrant, there are substantial changes in the market. Today, we take a look outside the Leaders’ Quadrant to see who is making it, and in what way.
Just to recap, Gartner’s definition of a portal is as follows:
[A portal is] Web software infrastructure that provides interaction with relevant information assets knowledge assets, and human assets by select targeted audiences, delivered in a highly personalized manner.”
This in turn is broken down into Vertical and Horizontal portals, where Horizontal Portals are those that integrate and aggregate information from cross-enterprise applications and line-of-business tools.
While IBM, Liferay, Microsoft, Oracle and SAP still dominate the Leaders’ Quadrant, there are other notable vendors across the other Quadrants. They include:
- Challengers: OpenText, Red Hat
- Niche: DNN, Drupal, eXo, Temenos, United Planet
- Visionaries: Adobe, Backbase, Covisant, Salesforce
To make it into the Quadrant in the first place, vendors must, among other things:
- Provide support for different portal scenarios including customer facing, employee facing, and partner facing deployments.
- Offer security administration including access administration.
- Integrate with a wide range of data sources, applications, content and services.
- Offer personalization and end-user customization.
You can see a full list of the criteria required in the full report. On top of that, to make it into the Challengers Quadrant, vendors must demonstrate significant ability to build and implement portals. They are distinguished from the Leaders’ by the lack the portal-specific vision that characterizes the Leaders.
OpenText’s Portal is marketed primarily as part of the Customer Experience Platform, which also includes WCM, social media and digital asset management. It also positions its portal as a core part of the development of its Enterprise Information Platform
- Strengths: It is well equipped for large customer facing sites, with customers characterizing it as a total information and customer experience offering. They also score its scalability, and ease of administration higher than competitors.
- Cautions: Customers also say it requires more building than many of its competitors and comes with less out-of-the-box capabilities. It also demonstrates little momentum relative to other providers.
JBoss Portal v6.0 was released in March of this year. With it, Red Hat underlined its lean approach to portal building. It also decided to retire its UXP offering, Site Publisher.
- Strengths: It has established significant visibility and use across large organizations and has assembled an integrated portfolio of infrastructure offerings, like its OS platform, Red Hat Linux. It is flexible enough to support the mixing and matching of different frameworks.
- Cautions: Enterprises that expect immediate business usability may find it difficult to get it up and running without specific in-house skills sets. It rarely appears in vendor selection shortlists, even if some enterprises are attracted to its low startup-costs.
The Niche Quadrant is the most populated of all the quadrants here, reflecting a high level of specialization in the market. Niche players focus on a limited set of portal deployment scenarios and have limited reach outside their home markets.
Formerly known as DotNetNuke, DNN provides a framework of dynamic modules which exist within a hierarchy of containers that are placed on pages. There is also a security and permissions model that applies to different elements of the system. DNN is used with 750,000 websites globally.
- Strengths: Has distinct abilities across the Microsoft technology stack. Those looking for a .NET alternative to SharePoint often go here. DNN can support and manage multiple sites on one instance.
- Cautions: Has shown only limited integration capabilities with other enterprise systems. Faces tough competition from SharePoint at the high end of the portal market.
One of the most widely used open-source packages for publishing and managing websites, Drupal also supports portal scenarios through a hierarchical framework of components.
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