Today isn't a good day for the loveless. Red hearts. Overpriced candies. Tacky displays of allegedly sexy underwear, including ones that show far more than reasonable people should think appropriate.
You don't need to turn to experts to know Valentine's Day can produce more anxiety than bliss or that watching ads depicting perfect, everlasting love can create overwhelming feelings of sadness.
But sometimes the best way to stop thinking about a bruised heart is simply to think of something that hurts worse. So with that in mind, here are some other, more professional things you can obsess about today. Whether you're a marketer or CIO, a developer or customer experience expert, these three facts have the potential to be just as mind-numbingly depressing as those lost loves. Almost.
Keeping it Simple
We've talked a lot about lists lately — especially the fact that we make 'em because we're lazy. But on a day when you may be cranky, impatient or prone to cry over a malfunctioning app, let's indulge that laziness and just keep life as simple as possible. So here are three things that just might make you turn a deeper shade of blue.
1. You can build brand loyalty by scaring people. All that touchy feely, smile and say "thank you," love your customer stuff? Fugetaboutit. Just connect with your customers when they are afraid and alone. In a new Journal of Consumer Research paper, newly graduated University of British Columbia Ph.D. marketing student Lea Dunn demonstrates customers will cling to a product like Coke for comfort when watching a scary movie.
Consumers who experience fear while watching a film feel a greater affiliation with a brand that happens to be present than those who watch films that evoke happiness, sadness or excitement, she reports. Another study shows fear stimulates people to report greater brand attachment, while a third confirmed enhanced feelings toward a brand are only generated if the brand is present at the same time the person experienced fear. If the product is presented afterward, no bond is created.
CMSWire tried to scare up a conversation with Dunn this morning, but hasn't heard back yet. So until we do, consider what she said recently in PsyPost: “Marketers are afraid of fear. Their worries about negative associations outweigh their desire to tap into the massive market commanded by fear-based entertainment such as horror films or video games. But our study shows advertisers should consider offering up their brands as something to cling to in the dark when the knives come out and the blood starts to splatter.”
2. People are
stupid naive. How many times have you heard the words "identity theft" in the past few months, perhaps in conjunction with a costly data breach your company was trying to address? Well, the simple truth is that many people put themselves at risk by reading credit and debit numbers out loud in public places.
New research commissioned by Semafone revealed telephone shoppers are pretty lackadaisical when it comes to protecting their personal information. Semafone is a UK-based provider of call center software. It's solution allows customers to enter payment card details via their telephone keypads, sending the numbers directly to the payment processor. So, yes, it has a vested interest in the findings it is reporting. But it's interesting nonetheless — and easy to extrapolate. How many times have you heard someone say a Social Security number out loud in a retail store or doctor's office?
The study showed customers 34 and younger take the largest risks, with about 30 percent of them admitting to reading out card details in public. Almost 17 percent of 18-to-24 year olds have read card details out loud on pubic transit.
- The Problem With Yammer? People Don't Use It
- Did Forrester Get Its Digital Experience Wave Right?
- Want Engaged Employees? Show Them the Big Picture
- Forrester Wave: No Leaders in Digital Experience Delivery
- A Man, a Blouse and an Awesome Customer Experience
- Can You Name the Top 10 IoT Companies?
- Enterprises Still Crippled By Document Management Chaos