Mobile users will need to wait a bit longer for Microsoft’s Dynamics CRM. Last week, the technology giant quietly noted in a blog post that clients for mobile devices will not be available until the fourth quarter.
Microsoft had announced in February that clients for the devices — including the iPhone, iPad, BlackBerry and devices running Android or Windows Phone — would be available in Q2, as part of the service updates.
‘Up to Three Mobile Devices’
In that February announcement, a Release Preview Guide from the company said that the new cloud-based mobile CRM service will provide “a full range of rich native CRM applications” for the most popular smartphones and tablets.
With Dynamics CRM Mobile, each licensed mobile user will be allowed to access the service “from up to three different mobile devices,” and an offline mode will also be available. The service is scheduled to have a starting price of US$ 30 per user per month.
In a posting on the Dynamics CRM official blog on Friday, however, Dynamics Marketing Manager Dennis Michalis wrote that, “after listening to the feedback from our customers and partners,” the company is delaying the availability of Dynamics CRM mobile and cross-browser support.
A Q4 Service Update Release Preview Guide will be published sometime this summer, with details about what to expect. Michalis said that the company was “focused on delivering a more compelling customer experience in mobile and cross browser.”
The cross-browser support will allow users to employ Internet Explorer, Firefox, Chrome or Safari browsers on Windows machines, either XP, 7 or Vista, and Firefox, Chrome or Safari on Macs. On iPad, only Safari will be supported.
The Redmond, Washington-based company said that no capabilities otherwise planned for Q4 will be bumped as a result of this delay. Similarly, the next update to on-premise customers, scheduled for August, will also take place as scheduled.
In his blog post, Michalis pointed to the Dynamics CRM enhancements that have been delivered over the last six months, including integrated social collaboration capabilities, a unified Office 365 experience with simplified cloud service management, billing, provisioning and improved disaster recovery capabilities.