OpenText's just released Service Pack 1 (SP1) is a stepping-stone to its upcoming Blue Carbon strategy, which features applications and analytics centered on cloud services.

Muhi Majzoub, senior VP of Engineering, said SP1 pulls together the remaining strands of OpenText’s Red Oxygen strategy and sets the stage for Blue Carbon, which goes into beta in December and will be generally available next March.

From Red to Blue

Two years ago, OpenText adopted its Red Oxygen strategy. What emerged were suites for enterprise content management (ECM), business process management (BPM), customer experience management (CEM) and information management (IM).

SP1 offers deeper integration between these suites, Majzoub told CMSWire. “For example, we took ECM and started cross pollinating with CEM to content manager to content server to records manager to archive server," he said. "We took media management to content server, archive server, records management with the objective of records retention and archival capabilities around these large media and website solutions."

OpenText, on the back on of the SP1 release, offers connectors through Infofusion to about a dozen content repositories including those built by Microsoft, SAP, IBM, Box, Dropbox and HP, among others. Highlights of SP1include:

  • Application Governance and Archiving 10.7 for Microsoft SharePoint and Office 365, including hybrid SharePoint environments
  • Content Intelligence,  new solution that enables custom applications, views, dashboards and reports for Content Suite
  • Interactive email classification as well as support for Office 365
  • Business Center for SAP, a solution that extracts data from incoming documents and matches them with objects and business processes in SAP

Next Steps

Looking forward, SP1 takes the company in the direction of Blue Carbon, which will replace OpenText’s Red Oxygen as its development strategy as of next year. Blue Carbon is all about processes, Majzoub said.

OpenText has identified at least three critical flows, including: 

1. Content Capture

OpenText wants to fully automate information capture "out of the box," he said, from single page documents to reading the metadata through classification, group loading into a content server and then managing the  document lifecycle until it is time to either destroy it or archiving it.

2. GXS

OpenText bought the GXS gird in January 2014 for its cloud-based business-to-business integration and managed services. 

Our second process is automating our procurement to pay flow. Through our grid and through our active applications or shared SaaS apps we want to give these customers and their supplier network complete automation of procurement that includes giving them mobility applications,” he said.

3. Compliance

With Blue Carbon, OpenText has committed to building four new applications: Incident management, vendor management, policy management and threat management.

The goal here is to automate the process from incident to resolution whether you are in IT or a claims center, being able to follow that incident through its entire lifecycle from beginning until resolution and customer satisfaction, whatever the industry, whatever the incident,” he said.

Majzoub said his team is studying a fourth process for automation of media management from asset creation to publishing.

OpenText expects a Blue Carbon beta release in December. There are likely to be many other additions like a new content server UI, mobility and intelligence for the GXS Grid, intelligence for record management, a private cloud for its SaaS document exchange and collaboration service called Core, as well as records management for Core.