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User experience management will be a complex task in 2012, and content managers must wear many hats to meet the challenge. While this is no easy feat, it takes all seven hats to build the unique, online experiences that users have come to expect, all the while protecting user data. Perhaps the real question all content developers should ask themselves should be, “Which store sells all seven hats?”
Editor's Note: You may also be interested in reading:
- Content Strategy: Don't Ditch Your FAQ Page
- Big Data: The Missing Link for Customer Experience Management?
- The Digital Marketing Platform: The Future of CXM
- The Problem With Yammer? People Don't Use It
- Did Forrester Get Its Digital Experience Wave Right?
- Want Engaged Employees? Show Them the Big Picture
- Can You Name the Top 10 IoT Companies?
- A Man, a Blouse and an Awesome Customer Experience
- Enterprises Still Crippled By Document Management Chaos
- Forrester Wave: No Leaders in Digital Experience Delivery