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This Week: Communities Are Key for Customer Experience Strategies

As we wrap up this month's focus on Customer Experience Management (CXM), we leave you with some great insights on bridging the gap between Content, Community and Commerce:

We also took at look at a Customer Experience Maturity Model and 3 Ways Content can help improve the online customer experience.

The final results of our poll: What is your top customer experience priority today? are in and it looks like developing customer and users communities is the primary focus. Check out the full results.

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IDC Webinar: How to Future Proof Your Web CMS

Join IDC analyst Melissa Webster as she looks at how Web CMS platform openness and integration friendliness can significantly effect the lifespan of your CMS (November 9th)
> Click here for Free registration

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