Customer Service Status: In a Relationship
The metamorphosis of contact centers shows an industry moving from a customer support role to full-on customer relationship hubs.

Changes Ahead for Customer Experience
The Digital Pulse conference took a long look at the future of customer experience and had this to say: it's going to get harder

I Can't Get No (Workplace) Satisfaction
If you're hating your open plan office space, you're not alone. A recent study showed that your physical office environment impacts collaboration and workspace satisfaction in major ways, and it's not all good news.

Familiarity Breeds Usability with SharePoint
One of the biggest complaints made against SharePoint is lack of user adoption -- it spawned an entire industry focused on the problem -- but it's end of days for that complaint. 

Big Data Hairballs
If you've tangled with big data, you know the challenges involved. Lisa Arthur's latest book can help unravel the hairballs. 

How Do You Challenge a Giant?
In the case of Datastax, you build a flexible, agile database, offer free classes to train people in its use and then give it away to budding entrepreneurs.

eBook: Using Your Analytics to Boost Conversions
Use this step-by-step guide to help improve your lead generation conversion rate.
> Download the Guide

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