Customer Experience Management (CXM) is top of mind for many organizations trying to understand how to best reach customers and prospects. Some may be looking at mobile solutions to support better customer service. Others are looking at how web standards can help the mobile experience.

IBM's view? It's a balancing act with a number of moving parts that you need to carefully orchestrate. Mobile, social, context, analytics -- all play a critical role.

Stay with us this month as we dive deeper into the Mobile Customer Experience, including our upcoming #CXMChat Tweet Jam on May 23rd.

Most Popular

Sponsored Item

The Definitive Guide to Automating Content Migrations
Learn how Intel migrated 900,000 web pages without a content freeze.

> Download the Free Report

Editor's Picks

Around the Web

Featured Events (all events | post your event)

Featured Jobs (all jobs | post your job)