HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

This Week: It's Back to Basics for Web CMS + How Intranets are Not Dead

Digital Marketer's Worthiness
From what we can tell, the biggest challenge in 2013 for digital marketers was showing their worth. In fact, it's what keeps them up at night — demonstrating ROI to executives.  

Internet of Things & Customer Service
One area shows potential for making the Internet of Things work for the customer: customer service and support

Intranet Dead? Not a Chance
Hard to define. Underappreciated. Suffers from an identity crisis. Often regarded as a source of frustration. But the death of the intranet has been greatly exaggerated, according to our 2013 look-back.

Cats, Racism and Social Media Policies
Sure, there are offensive comments about President Obama's dead grandmother to insensitive quips about AIDS in Africa, but there's a bigger problem in social media.

Three Phases of SharePoint in 2013
For writer David Roe's money, SharePoint in 2013 was characterized by SharePoint and Yammer, SharePoint and Office 365 and Mobile SharePoint.  

Back to Basics With Web CMS
Good way to start 2014 in your Web CMS selection and implementation? Try making things easy on yourself.

Improve Customer Engagement & Retention
Develop a multi-channel strategy to reach customers on their preferred channels.
> Learn How

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