This Week: Online Customer Experience in 2012, A Final Look at 2011

As we get settled into a new year, we take the time to look at what elements of customer experience management (CXM) will take priority this year. We know that mobile is a key channel and that getting to know your customers should be ingrained in everything you do.

Before we close out 2011 for good, we invite you to take a look back at some of the things that happened and the strategies and practices discussed.

Most Popular

• Alert: What's Coming In Open Source CMS In 2012
• Apple Hits 1 Billion Apps a Week, Starts 2012 With Focus on eBooks
• 3 Things to Know Before Using SharePoint to Build Your Website
• How Digital Business Will Evolve in 2012: 6 Big Ideas
• Social Tools in 2011: From Consumer to Business

Editor's Picks

• Mobile Priority 2012: Go Beyond the App
• Applying Social Business to Sales
• 3 Things Windows 8 Can Teach SharePoint 2012
• One Tip to Transcend Mediocrity or, Why Top 10 Lists Suck
• Google+ Is Not Dead; It Doesn't Even Have a Fever

Around the Web

• Three Things VoC Leaders Need to Pursue in 2012
• How to know what your audience really wants
• Is This a Good time for Listening?
• Keeping up with mobile consumer demands: infographic
• The Social Revolution Has Just Begun

Featured Events (all events | post your event)

• Feb 06, 2012 — Online Marketing Summit San Diego
  
• Feb 22, 2012 —; Intelligent Content Palm Springs
• Feb 26, 2012 — SPTechCon - Sharepoint Conference San Francisco
• Mar 19, 2012 — DrupalCon Denver
• Mar 20, 2012 — AIIM Conference San Francisco

Featured Jobs (all jobs | post your job)

• Senior Director of Software Development in San Antonio at GlobalSCAPE
• Web Developer with Java Background in Switzerland at Magnolia CMS
• Senior Project Manager in Atlanta at Perficient
• Web Developer in Cambridge at TerminalFour
• Quality Assurance Analyst in Montreal at OpenText

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Tags: customer experience, cxm, social business, week in review

As we get settled into a new year, we take the time to look at what elements of customer experience management (CXM) will take priority this year. We know that mobile is a key channel and that getting to know your customers should be ingrained in everything you do.

Before we close out 2011 for good, we invite you to take a look back at some of the things that happened and the strategies and practices discussed.

Most Popular

• Alert: What's Coming In Open Source CMS In 2012
• Apple Hits 1 Billion Apps a Week, Starts 2012 With Focus on eBooks
• 3 Things to Know Before Using SharePoint to Build Your Website
• How Digital Business Will Evolve in 2012: 6 Big Ideas
• Social Tools in 2011: From Consumer to Business

Editor's Picks

• Mobile Priority 2012: Go Beyond the App
• Applying Social Business to Sales
• 3 Things Windows 8 Can Teach SharePoint 2012
• One Tip to Transcend Mediocrity or, Why Top 10 Lists Suck
• Google+ Is Not Dead; It Doesn't Even Have a Fever

Around the Web

• Three Things VoC Leaders Need to Pursue in 2012
• How to know what your audience really wants
• Is This a Good time for Listening?
• Keeping up with mobile consumer demands: infographic
• The Social Revolution Has Just Begun

Featured Events (all events | post your event)

• Feb 06, 2012 -- Online Marketing Summit San Diego
  
• Feb 22, 2012 --; Intelligent Content Palm Springs
• Feb 26, 2012 -- SPTechCon - Sharepoint Conference San Francisco
• Mar 19, 2012 -- DrupalCon Denver
• Mar 20, 2012 -- AIIM Conference San Francisco

Featured Jobs (all jobs | post your job)

• Senior Director of Software Development in San Antonio at GlobalSCAPE
• Web Developer with Java Background in Switzerland at Magnolia CMS
• Senior Project Manager in Atlanta at Perficient
• Web Developer in Cambridge at TerminalFour
• Quality Assurance Analyst in Montreal at OpenText

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