As we get settled into a new year, we take the time to look at what elements of customer experience management (CXM) will take priority this year. We know that mobile is a key channel and that getting to know your customers should be ingrained in everything you do.

Before we close out 2011 for good, we invite you to take a look back at some of the things that happened and the strategies and practices discussed.

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Webinar: 5 Practical Steps for Enhancing Customer Engagement in 2012

Learn how to bridge Customer Engagement theory with reality. Join us on January 25th.
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