Granicus (news, site) recently revealed a strong Q4, increasing new client additions by 100% over Q4 2009 and exceeding sales results from Q1 and Q2 2010 combined. The surge in the company's numbers not only reflects the effectiveness of their offerings, but also the growing need for open government and transparency initiatives.
First, some numbers from Granicus:
- The company added 38 new clients in December 2010 alone, expanding its total to nearly 800 agencies and 4,700 government users
- 36 client upgrades were made to its new government platform & product suites in December
- 25% fewer open customer care cases occurred in 2010
- The customer satisfaction rating in 2010 was 98.3% – the highest it's been since the survey started 5 years ago
"Governments are being challenged with enormous budgetary shortfalls and pressures to decrease spending—meanwhile, demands to improve citizen services and transparency are on the rise,” explained Tom Spengler, Granicus CEO and Co-Founder. “I’m proud of our passion and agility as a small company to quickly respond to the evolving technology needs of government. Our new cloud platform and growing team of product developers is only going to strengthen our ability to do this in 2011.”
Granicus' success isn't exactly a surprise. The company has over 11 years of experience in providing open government solutions for improving accessibility and productivity in public meetings, public information, and citizen participation.
Their content delivery platform -- Granicus Open Platform -- supports the creation and management of all types of content through a citizen-facing web portal. The platform itself is comprised of a number of suites that can be assembled like building blocks to provide the exact combination of capabilities a government agency requires:
In August of last year, the company also picked up a private, streaming services firm called Webcasting.com. The purchased made room for improved audience measurement, searchability, indexing, and mobile support.
“We’re excited to be entering 2011 well-positioned with the tools, experience, and managed services to help governments cost-effectively respond to market demands for greater government transparency online, through social media, and mobile devices," continued Spengler.
The need for government to be more open and provide citizens with a voice is a necessary requirement nowadays. In addition to Granicus, companies like Spigit and BrightIdea are after the same piece of the pie.