There is definitely more to digital asset management than meets the eye. That became very apparent during yesterday’s #CXMChat in which we dissected Digital Assets & the Customer Experience.
To discuss digital asset management with a host of enterprise thought leaders, digital marketing professionals, self-described technology geeks, web developers and leading digital asset vendors is like peeling back the layers of an onion — it’s so complex, it stings your eyes to think about it all. Fortunately, we’re here to sift through the skins to make sense of it all.
Let’s start with a definition:
Q1: Given how digital we are, what is your current definition of DAM?
its about creating rich media, finding, sharing and publishing it everywhere. making the unsearchable manageable— Deb Louison Lavoy (@deb_lavoy)
For @AutonomyCorp, DAM is about finding/leveraging right digital asset across all channels & also creating intelligent assets.— Annie Weinberger (@annerstweets)
DAM is centralization of images, video, and audio for improved discoverability and rightful distribution— David Hillis (@davidhillis)
Set of processes and technology for the management, distribution and delivery of rich media assets— Jody Vandergriff (@jodyvandergriff)
DAM for Digital Marketers is the hub of brand strategy and multi-channel brand experience— Greg Klebus (@gklebus)
Q1 DAM = Facilitates creation, management and distribution of digital media #CXMChat— Jake Athey (@DrDAM)
def. of DAM in digital world hasn't changed, the tactics and strategies have. it's still all about managing rich media wisely— Irina Guseva (@irina_guseva)
There was a general consensus that DAM involves the distribution of rich media and digital assets across marketing channels. It was determined that digital assets include anything you can make digital: audio, video, images, 3D, CAD but also docs, PDFs, PPTs, among others. As for defining channels, they could be defined as "not just Web flavors but call centers, social, print, email, mobile, broadcast, video, audio."
Q2: What are the core elements of a DAM strategy?
DAM=3 P’s of DAM — Platforms, Processes and People.— Jake Athey (@DrDAM)
Context-based search is core to #DAM. You can't monetize what you can't find, more importantly what you can't understand— Annie Weinberger (@annerstweets)
DAM is not restricted to a piece of software or technology. Involves reviews of business processes & change management— Jan Dejosse (@goegejosd)
Meta Data management. Assets do not have full-text. Need Meta Data to search and FIND— David Hillis (@davidhillis)
core elements of a DAM strategy- metadata is the engine that drives the DAM vehicle— John Horodyski (@jhorodyski)
Q2 DAM strategy needs big picture - executive vision & champion; focus on people, governance; a strong DAM solution
Sounds simple but governance: most orgs we speak with just set up and leave in maintenance mode. Huge problems down the line— @AYakkundi
Q2: core elements of a DAM strategy - findability, reusability, optimization, social, mobile #cxmchat
Agree RT @rselvey: DAM is not just about technology. DAM is technology + best practices + amazing support + processes #cxmchat [via Twitter]— @KimberlyEdwards
Q2: Define statement/goals, needs analysis, system/process design, implementation, training, user nurturing, analytics. #CXMChat— @jodyvandergriff
Q2 Avoid silo thinking. DAM as a standalone solution won't bring the expected benefits #CXMChat— @goegejosd
Q2 The key to a good DAM strategy is to start with a good metadata strategy - and to have an object-based model for genuine reuse #CXMChat [via Twitter]— @CoreMedia_News
As you can see, search and meta data were popular themes when it came to discussing the core elements of digital asset management. As it turns out, digital assets are only as good as the methods used to find them. Other elements mentioned included workflow, usability, rights management and un-siloed activity.
Q3: What 3 things make a DAM solution successful?
AYakkundi: @gklebus @AdobeWEM Q3. True! I amend my statement: DAM needs to bridge the gap b/w creative teams, marketing, and IT #CXMchat [via Twitter]— Anjali Yakkundi (@AYakkundi)
Intuitive interface, flexibility and great customer service.— Buffy Miller (@buffym)
Ease of on-boarding assets, meta data to make assets findable, variations and version for multi-channel #CXMChat [via Twitter]—@davidhillis
Scalability to grow or shrink with users, applications and locations #CXMChat—@goegejosd
A scalable solution that handles all asset and interaction types (video, augmented reality, audio, flash, print, compound docs)— @annerstweets
1. Focus on high level goals first 2. Ensure governance and team alignment with goals 3. Choose & *leverage* a good DAM system #CXMChat—@gklebus
Need to see end to end process: from creation to delivery & implement in phases. Need to have right people. Good guidance. #CXMChat— @jduhl
DAM= (3) Providers - Support, Stability, Roadmap, ROI #CXMChat— @DrDAM
Meeting the requirements of the Customer, Usability, Quick Adoption— Ron Selvey (@rselvey)
To be successful DAMs have to be better than personal collections of usable images & videos. That is a surprisingly high bar.—@billycripe
@gklebus No - It means that DAM can serve so many different needs that is becomes impossible to define success in generic terms.—@jodyvandergriff
a DAM solution is successful when it fits the purpose, and facilitates people+process flow— Irina Guseva (@irina_guseva)
Though search and meta are core elements of digital asset management, when it comes to making it a successful solution, the focus shifts to usability, flexibility and customer service.
Making sure it’s the right fit for those that are expected to use it is essential to getting it to work. That being said, others highlighted a need for interoperability, clear goals and vision, and the need to get both IT and marketing working together to facilitate activity.
Q4: How do DAM and CXM/WEM currently relate?
if people cannot find the assets, or the process/technology is too complex, you've failed. people won't adopt— Christian Buckley (@buckleyplanet)
DAM cannot deliver content / not *aware* of content delivery. Not a CXM tool until it has analytics— David Hillis (@davidhillis)
#WEM is 1 of the ways to get value out of a #DAM solution. A little easier to tie to ROI, when used to facilitate conversions. #cxmchat [via Twitter]— @rlunka
DAM provides opportunity to enable contextual relevance in assets served to the web — thus improving the customer experience.