Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Document Management Roll Up: Documentum Gets DoD Certified, CRM Weathers Recession

Only half way through January and already the global document management space is throwing up some interesting, breaking news. This week, we have news on another DoD certification, a case management project, BPM upgrade and data security improvements.

Documentum Gets DoD Certification

EMC (news, site) has just announced that its EMC Documentum Records Manager 6.5 has taken another step forward. This time it is courtesy of the Department of Defense, which has just awarded it 5015.2-STD version 3 certification for both standard and classified records.

Hard to believe that it didn't had that already, but it does now. And EMC, not letting the grass grow under its feet has extended certification beyond electronic records management through the pairing of Records Manager with EMC SourceOne Email Management and EMC Centera providing users with a certified e-mail records management solution.

Records Manager is certified as compliant with several other standards in the U.S. and Australia as well as supporting international records management guidelines such as ISO 15489. EMC also plans to apply for MoReq2 certification later this year for European customer requirements.

Oracle And Accenture Team-Up For Case Management

Oracle (news, site) and Accenture are teaming up to develop integrated case management software packages for social service agencies around the world.

The challenge, the companies say, is to develop products that these kind of agencies can afford as many of them have suffered major budget cuts combined with increased workloads as a result of the recession.

Announcing the partnership, the companies also said they were prompted to look at case management in the sector as a result of rising public agency interest in commercial-off-the-shelf solutions as an alternative to more expensive custom-built software.

The result will be a solution based in part on Oracle’s Siebel CRM Public Sector Case Management commercial-off-the-shelf (COTS) product, Oracle’s Policy Automation rules engine and Accenture’s experience developing child welfare solutions globally.

Bonita Open Solution 5.0 Gives BPM To All

If you’re looking for affordable BPM software, the latest release from BonitaSoft (news, site) might be answer. While Bonita is a relatively small company, its BPM could really shake up the industry if it continues to grow as the only open source BPM out there.

With this version, the French-based open source company has concentrated on making the solution easy to use and included the capability to connect it to external information systems in just a few clicks.

To achieve "simplicity and power” they have developed Bonita Studio, a new graphical interface that supports the BPMN (Business Process Management Notation) standard. It has a wide array of connectors, ready to be linked to many commonly used proprietary IS solutions like IBM, Oracle, Microsoft and Google.

 

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