Only half way through January and already the global document management space is throwing up some interesting, breaking news. This week, we have news on another DoD certification, a case management project, BPM upgrade and data security improvements.
Documentum Gets DoD Certification
EMC (news, site) has just announced that its EMC Documentum Records Manager 6.5 has taken another step forward. This time it is courtesy of the Department of Defense, which has just awarded it 5015.2-STD version 3 certification for both standard and classified records.
Hard to believe that it didn't had that already, but it does now. And EMC, not letting the grass grow under its feet has extended certification beyond electronic records management through the pairing of Records Manager with EMC SourceOne Email Management and EMC Centera providing users with a certified e-mail records management solution.
Records Manager is certified as compliant with several other standards in the U.S. and Australia as well as supporting international records management guidelines such as ISO 15489. EMC also plans to apply for MoReq2 certification later this year for European customer requirements.
Oracle And Accenture Team-Up For Case Management
The challenge, the companies say, is to develop products that these kind of agencies can afford as many of them have suffered major budget cuts combined with increased workloads as a result of the recession.
Announcing the partnership, the companies also said they were prompted to look at case management in the sector as a result of rising public agency interest in commercial-off-the-shelf solutions as an alternative to more expensive custom-built software.
The result will be a solution based in part on Oracle’s Siebel CRM Public Sector Case Management commercial-off-the-shelf (COTS) product, Oracle’s Policy Automation rules engine and Accenture’s experience developing child welfare solutions globally.
Bonita Open Solution 5.0 Gives BPM To All
If you’re looking for affordable BPM software, the latest release from BonitaSoft (news, site) might be answer. While Bonita is a relatively small company, its BPM could really shake up the industry if it continues to grow as the only open source BPM out there.
With this version, the French-based open source company has concentrated on making the solution easy to use and included the capability to connect it to external information systems in just a few clicks.
To achieve "simplicity and power” they have developed Bonita Studio, a new graphical interface that supports the BPMN (Business Process Management Notation) standard. It has a wide array of connectors, ready to be linked to many commonly used proprietary IS solutions like IBM, Oracle, Microsoft and Google.
Additionally, they are deliberately keeping prices down so that even small companies deploy it. It can also be easily integrated with legacy systems.
CRM Weathering Recession
According to the most recent research by Gartner, customer relationship management is managing to weather the recession quite well. In fact, sales of CRM systems this year are expected to stay steady after small growth last year of 0.7%.
The survey was carried out over Q3 of 2009 to see how CRM was likely to do this year, with surprisingly positive results.
Gartner found that CRM investments are subject to heightened levels of scrutiny and executive-level involvement, although you could probably say that about most IT spend.
The result is increasing assessment of the business value and return on investment of CRM, combined with steady investment by companies that haven’t done so yet.
If you’re interested in more of this go to the User Survey Analysis: Practitioners Help Shape Agenda for Gartner’s 2010 European CRM Summit, available on Gartner’s website.
HP Upgrades Security To Protect Data
HP (news, site) is rolling out its new Security, Compliance and Continuity Services portfolio aimed at helping businesses and government agencies create a comprehensive security strategy that protects data, reduces risks and increases compliance.
According to HP, the new portfolio is the latest step in their efforts to compete more closely with services king IBM and is finally using the muscle it gained from its US$ 13.9 billion acquisition of EDS in 2008, now HP Enterprise Services.
The portfolio of more than 90 offerings includes existing HP services as well as new ones, the idea being to help businesses and governments reduce complexity, reduce risks and reduce costs. Let’s just sit here now and see how and how quickly IBM reacts.