The commercial release of a new application from European enterprise content management services provider iNet Process, will integrate ECM provider KnowledgeTree (news, site) and custom relationship management (CRM) software provider SugarCRM (news, site).
The new commercial application called iNetDocs, which has been on the market as a community edition for about a year, will contain a collection of new features that enables the integration between the two systems.
In effect, what it will do is to enable users of SugarCRM to view, access and correlate any business documents that are in the KnowledgeTree repository and ingest those documents into any of the main modules within Sugar CRM. This is done using a tab in the SugarCRM interface that acts as a window into the repository.
As well as support for Microsoft Server 2003/2008, it also supports OpenSearch and several new languages including: Spanish, Portuguese and Brazilian Portuguese.
SugarCRM, an open source CRM package, has been available for free in the form as a Community Edition for the past year. It also comes in other editions including Enterprise (US$ 600 per user/year), Professional (US$ 360 per user/year) and Express (US$ 499 a year), depending on the needs.
Substantial SugarCRM recent additions include Mobile Studio for creating interfaces for users on mobile devices and dynamic team management, which allows for the creation of team records for specific projects.
iNetDocs has also been available in a free community edition on Sugar’s apps shop SugarForge, and has been, the company says, one of its top downloads.
However, this commercial edition comes with new features as well as full support and is available in both the on-premise an SaaS versions of Knowledge Tree.
Already available for download, pricing starts at US$ 1490 for 20 users.