document management, SharePoint 2013 Success Barriers Call for Governance ActionsThe AIIM report on SharePoint 2013 sings a familiar tune: people have security concerns with SharePoint in the cloud; people consider SharePoint as a platform for building a comprehensive content management system and records management system; Microsoft’s three-year upgrade cycle has caused many companies to have multiple versions of SharePoint which has added IT support issues. 

We know some are not happy with SharePoint, and AIIM reported this last year, too.

So the question remains -- what to do about these concerns?

Not Many with Great SharePoint Success

The report released this week and based off a July survey of 620 SharePoint users -- “SharePoint 2013 -- Clouding the issues” -- concludes that organizations “seem prepared to continue investing in core licenses, professional services, and additional add-on products as they pursue the goal of building a capable and comprehensive content and records management system, with SharePoint as the underlying platform.”

document management, SharePoint 2013 Success Barriers Call for Governance Actions

Doug Miles, director of market intelligence for AIIM, who spearheaded the survey research and wrote the report, caught up with CMSWire today. Miles said he was shocked to see the number of those finding “great success” with their SharePoint implementation only at 6%. He expected that to be somewhere in the range of a quarter of the respondents.

“It’s a little depressing,” he told CMSWire from his UK office. “To be fair, with any IT project you don’t expect a huge number. But that answer was really low.”

When CMSWire shared the 6% number with Joel Oleson, or “SharePoint Joel” as he’s affectionately known in this industry, he told us that a "SharePoint deployment is never done. There's always more to be done, so it may look daunting."

Oleson added that "Microsoft's focus on Office 365 and attempt to get more looks at SharePoint as a utility have neglected the real deployments." 

Eric Riz, executive vice president of Concatenate, a software firm based in Toronto, told CMSWire he's not surprised by the survey's 6% number.  

"There is a huge question mark around the definition of success in the SharePoint context," Riz said. "Who defines it? How do you know when you're done? By department? By webpart? By functionality? Massive confusion exists in this definition."

Define Governance Plan Now

SharePoint end users have several concerns about which direction they want to go with implementation and defining long-term governance plan: will it be used in the cloud? For records management?