Survey Reveals Document Management Costs Are Unaccounted for by Most Health Organizations

By Brice Dunwoodie | Published Feb 24, 2004

According to a recent survey commissioned by Lanier Worldwide and conducted by Healthcare Information and Management Systems Society (HIMSS), nearly three-fourths of healthcare managers indicated they do not actively track and manage costs associated with document management. The survey clearly shows that the burden and costs associated with the management of documents and related processes are often unaccounted for by many organizations.

The findings, presented by Lanier Worldwide in a report titled, “The Paper Crisis in American Hospitals,” define document management issues facing hospitals, healthcare systems, and other facilities nationwide. A key finding from the survey revealed that almost every respondent identified medical records management as being problematic and cited the Medical Records Department within organizations as having the greatest challenges with paper management.

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The Lanier survey uncovered what solutions are most desired and would be most practical in health organizations. Approximately 70 percent of respondents are looking for solutions that address efficient document distribution, secure access to patient information, and ease of finding patient charts. When asked about the key criteria for selecting document management solutions, respondents rated reliability higher than anything else. Service and support rated second highest for buying document management solutions.

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