Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Enterprise 2.0, Enterprise Collobration News & Articles

Why Intranet Governance is Overrated: It's Really About Change Management

shutterstock_74087128.jpg Intranet governance is critical to intranet success. Why, then, do so few organizations get it right?

SAP Unveils Real-Time Data Strategy, Acquires Mobile App Provider, New Partners

SAP Unveils Real-Time Data Strategy, Acquires Mobile App Provider, New PartnersWhat a busy week for business solutions provider SAP, which announced the acquisition of enterprise mobile application provider Syclo, partnerships with Adobe, Appcelerator and Sencha, and revealed plans for its real-time data platform, SAP HANA.

CloudOn Brings the Full Office to iPad Via Dropbox

cloudon_logo_2012.jpg Merging cloud storage, a Microsoft Office license and Adobe Reader access, CloudOn lets users access, edit and share their Word, Excel and other Office files, all from the swish confines of their iPad.

5 Tips for a Truly Social Business

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Signs of social business are readily found on the internet today. But when considering social business inside the enterprise, the evidence isn't always as clear.

Don't Demonize. Monetize: the Genius of APIs, the Trend of Platformification

I pulled many valuable nuggets out of Alan Cooper's talk at SXSW, like the one that explains the rise of the sniper app. Near the end of his talk, I asked him why the business, UX and design communities are not embracing the current trend in API proliferation (a.k.a. Platformification) and what can be done to help designers and content strategists see that APIs are yearning to be designed.

eXo Introduces Social Intranet as a Service, Cloud Workspaces

exo_logo_2010.jpgIntranets are usually envisioned as a centralized tool for collaborating and sharing information, but in many cases the vision does not equal the reality. Intranets often become stagnant repositories of hard to locate, inconsistent information.

It seems the intranet is getting an infusion of new life in the form of social networking. Last week we reported on Jive’s new social intranet; this week platform-as-a-service provider eXo is announcing their social intranet as a service, Cloud Workspaces.

NewsGator Partners with StoredIQ for Collaboration, Compliance

Over the past years, many companies have joined forces with StoredIQ to build a successful business around the information management solution provider’s technologies and distribution channels. Recently, StoredIQ added NewsGator to their partner list. By doing so, NewsGator Social Sites 2010 customers will be able to manage their social data’s risks in an efficient and cost-effective way.

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Twitter Targets Spam Toolmakers With Lawsuit

Twitter Inc. said it's going to court to block five of the most aggressive "spam tool makers" that create software making it easy to spam its community of 140 million active users that generate 340 million tweets per day. The company has filed a Federal lawsuit in San Francisco against five "spam-enablers" including corporations and individuals based both in and outside the U.S.

Amazon's S3 Storage Service Massive Usage Numbers

amazon_aws_logo.jpgAmazon has just posted a peek into the usage statistics for its S3 service, perhaps aware of HP's imminent arrival on the scene. This looks like some mountain for any rival to climb.

Google Provides Social Reporting to Its Analytics

Recently we reported that many marketers are under pressure to deliver convincing results to prove that their social media efforts are worth the investment. While it depends on what your goals are, Google Analytics is making it a little bit easier to figure out which social channels actually drive value for your business and which tactics are most effective.

Driving Adoption in Social Business: More Thoughts from the Front Lines

shutterstock_56605666.jpg Back in February, I explored the topic of driving adoption in social business and have had a ton of interesting feedback from peers in our industry, as well as a number of follow-up thoughts of my own. There have been many different takes on this very important topic, so I thought it’d be worth revisiting while all of this is fresh, especially since driving adoption is something that affects us all.

Apple Confirms New iPad Wi-Fi Connection Issues

applelogo.png An internal email message shows that Apple recognizes a potential problem with some third-generation iPads and Wi-Fi connections, and will swap defective devices for a new unit.

Crowdsourcing vs. Employees: How to Benefit from Both

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Outsourcing tasks to a network of people, commonly known as crowdsourcing, has recently been quite popular in the world of business. According to a study by the research firm massolution, crowdsourcing has shown a growth rate of approximately 75% in 2011 in comparison with 2010.

Social Media Marketers Search for Answers to Age-Old Questions

This year’s social media marketing industry report identifies the top ten questions that marketers would like to have answered. Among them, marketers want to know what to measure, what tools to use, how to engage their audience and how they can maximize their time on social media. Oh, and they want to know the winning lottery numbers, too.

Track Your Social Footprint: Give Your Brand Advocates Insight

Track Your Social Footprint: Give Your Brand Advocates InsightWhen it comes to big data, just how much of it is used to leverage your site’s analytics? Thanks to the Dachis Group and its new SaaS product, Advocate Insight, you can monitor and measure the daily interactions in an effort to identify a brand’s most passionate and engaged customers across their social footprint.

Social Sharing In Shopping Demonstrates the Real Google-Facebook War

The formidable power of Facebook and the social revolution got a boost from a new online study that shows consumers find social sharing equivalent to Google search in helpfulness when looking for a product to buy. So says the Sociable Labs consumer research study Social Impact Study: How Consumers See It. 

RIM Retreats to the Enterprise as It Counts the Cost of October's Outage

rimplaybook_thumb.jpg The BlackBerry and PlayBook maker will return its focus to the enterprise after reporting sizeable losses and seeing its former CEO leave the board. Will the new boss's brutal honesty help the company turn things around? 

A Week in Google: Stores for Tablets, Apps and Data, Plus a New Programming Language

Not only is Google getting ready to launch its own tablet, but the company will create an online store to sell the upcoming Nexus device, as well as rivals' models in an attempt to avoid claims of favoritism. With a new cloud storage service plus a dedicated games store, the Googleverse is booming.

Social Employees Add Enterprise Value #DataConf

True or False? Talking about the Jersey Shore over your company’s social network adds value to the enterprise.

Nokia Launches Lumia 800C Windows Phone, Hopes for a Big Comeback Through China

Nokia Lumia 800C Finnish mobile maker Nokia has launched its latest Windows Phone 7.5 Refresh smartphone in China, and is looking to make a possible comeback in the smartphone business through this market. With about 1 billion mobile users, the world's biggest mobile phone-using population has much untapped potential, and Nokia wants to bank on the smartphone craze here, in the hopes of regaining its dominance in this industry — or, at least, additional market share.