Enterprise 2.0, Enterprise Collobration News & Articles

It’s no longer enough to for employees to log onto the intranet to download a few company policies and start a chat about a project with a coworker. Employees need to be enticed with games and social features that makes them feel like they’re not really working. Jive is capitalizing on this trend by introducing gamification features and a social intranet solution.

With the promise of moving customer service from a nagging cost center to a "high-touch" opportunity for the enterprise, Vivisimo launched its CXO Mobile, an on-the-go solution that looks to optimize the customer service (CS) experience for the enterprise. Going beyond simply dealing with problems, the company is characterizing the CS experience as a "Technology Race" to offer professionals the most advanced interaction solutions with their clients.

Seattle-based Software as a Service provider Ingeniux Corp. said today the company is licensing 51degrees.mobi's mobile Premium Device Data and will use the technology as part of its mobile solutions package. The software will be integrated with its CMS web content management and Cartella community and collaboration software, allowing developers to target content delivery to most mobile devices and accelerate advanced feature development.

Previously, we talked about the social e-commerce network, gotradelive and its aim to give businesses the freedom and flexibility to set their own terms for sales and deliveries. This week it announced the launch of its service in the US.

Zoho is bringing its impressive lineup of Web-based office apps from the desktop to smartphones with the arrival of Zoho Docs and Zoho CRM for Android (available now) and. Zoho Projects for Apple's iPhone, which will be available shortly.

Mobile computing is definitely at the forefront of the Consumerization of IT (CoIT) trend. The evidence? Look around you and employees are literally voting with their devices, showing a preference for designed-for-the-consumer tools like the iPhone and those that have been inspired by Apple’s leadership in this space. These often feature beautiful interfaces for accessing and sharing information like Flipboard, Path and Instagram.

Rigorous test results released this morning from DisplayMate Labs, run by Dr. Ray Soneira, conclude what some in the Apple support community are already discovering about their new iPads: the battery life indicator is displaying 100% charged when in fact it is really at about 90%.  

Many companies face the challenge of getting their customers the right product at the right time. And many companies employ a taxonomy to help drive product sales and improve findability on consumer-facing public websites. 

Tools and platforms were at the tops of our author's minds this week, trying to solve problems such as how to pick the right tools to meet your enterprise's needs, how to create intranets that make employees happier and more productive, and how to best reach your target audience with a multi-platform approach.

Jump in, the water's fine.

For once, I haven't read about Google upsetting someone this week, is the company taking it easy in the run up to Spring Break? Instead, there's useful new features in Android updates, a push on Google Wallet and the company is seeing positive corporate signs in a highly competitive market.

Apple is basking in the success of its latest product launch, the new iPad. Selling 3 million units in its first weekend of release alone, Apple is gearing for yet another landslide success in the tablet market. The new iPad is hot, indeed — both figuratively, and literally — and if the trend continues, Apple might just overtake Intel as the world's top mobile chipmaker by year-end.

In a 2009 study by The Ken Blanchard Companies, senior executives estimated their workforces as operating at only 60 to 65 percent of their potential, with the average organization forfeiting about US$ 1 million annually in untapped profits. Years later, a lack of employee engagement and low productivity continues to be a real concern for enterprises.

No sooner does the hubbub die down after the new iPad launch than word starts sneaking out about the due date and dimensions of Apple's next smartphone. Just as well, as rivals are now marching ahead with bigger screens and more features, leaving iPhone looking marginally outclassed in a cutthroat market.

At DrupalCon in Denver, Lullabot President and cofounder Matt Westgate shared lessons in running and growing a successful, sustainable virtual company.

For almost 15 years, companies large and small have been publishing intranet sites to either share information and files with their employees or allow cross sharing between many and possibly all employees. However, an intranet site is only as good as the freshness of its content and the ease with which that content can be obtained. And in today’s world, there are so many alternatives for individuals to share what they want, when they want.

Two surveys this week shed light on how collaboration, BYOD and cloud computing are perceived across the enterprise.

Nineteen mobile app makers for both Android and Apple iOS platforms, including Apple, Facebook and Twitter, were hit with a class action lawsuit late last week, filed in an Austin court. At issue is the improper and unauthorized access to private address book information for corporate gain. The suit has risen to class action status with thirteen Plaintiffs signing on to the legal action looking to cover a group of people "…all similarly situated" in the 152-page complaint filed in US District Court Western District of Texas, Austin Division (Case No. 1:12-ev-00219).

Enterprise social networking provider Yammer has announced the addition of an analytics dashboard. The launch follows similar announcements from consumer-facing social networking tools such as Facebook.

With the new iPad out in the wild, apps are being updated to add more information on-screen or improved visuals via the retina display. Flipboard, TweetDeck, Kindle Reader and others are getting rapid makeovers as Apple shows off some of its star performers.

This week our experts continued contemplating the customer, both internal and external. While the interactions may be different between the two, we were reminded once again that making things clear, making things simple and providing a clear goal or reward are always appreciated.

A few of our writers were also trying to establish exactly how and where social fits in the enterprise, and if all the beer you drink at SxSWi is a justified business expense (hint: no).

Read on.