Customer Experience Management (CXM), Information Management, Social Business
 
 
 

A Week in Google: Google+ Goes Business and Battles Facebook

After several brands ignored the Internet giant's request not to create a Plus page, a potentially frustrated Google took its new social network on a bee-line toward the Enterprise. Meanwhile, the war with Facebook is getting even hotter. 

Google+ Speeds Up Social Business Plans

Though Google had initially planned to test business partners on Google+ sometime in the next “few months,” the Internet giant has decided to speed things up to next week. Could Plus be the social business network we've all been waiting for?

Wrote Christian Oestlien, a Google group product manager, in a blog post:

If you have not already, please be sure to submit your business for our test phase. We will be closing this form on Friday (July 15th) at 6pm PST. To the thousands upon thousands of businesses that applied to be a part: THANK YOU! We won't be able to accommodate everyone, but your interest has got us very focused on accelerating our development plans.

This deadline follows up Oestlien's request that brands not create Google+ profiles. Naturally more than a handful went ahead and did it anyway, including Ford, Breaking News and Mashable. As a result, Oestlien and his team will be selecting a set of business partners for the test period next week, and will soon after announce their choices publicly. 

As we noted last week, the use case for Google+ in enterprise land has a lot of potential. Circles allows you to post updates and share information with specified groups only, Hangouts approaches multi-user video chat with lots of room for spontaneous collaboration, and Sparks digs through the Web for articles related to a defined interest, making it easy for users to find relevant content.

However, it's important to note a couple of rough spots: Google+ is still in beta and needs a lot of users to make a significant impact. Secondly, though it will obviously connect at some point, Plus isn’t yet hooked up with one of Google's largest pool of Enterprise users— Apps accounts holders.

Google+ Two Weeks in, Taking Facebook Head On

Meanwhile, Google+ has generated more headlines than it has social activity since its launch. Earlier this week we saw news suggesting that the new social networking service has boosted Google's value by US$ 20 billion— a sign that investors think the company is onto a winner. With an estimated two million users already, things do seem to be going well.

Much of the more user-focused posts so far have been about how Google+ will allow users to reboot their stuffed Facebook friend's list, re-categorize their social lives and invest their time in re-energizing friendships with people they value but may have dropped under the radar.

It isn't hard to imagine that those first friends will be either a user's closest or more tech-savvy ones, so will boost the quality and quantity of conversations, encouraging the stickiness that any service requires to thrive. 

Will you dump the whole Facebook system for a new, smaller, untried service? It's unlikely, but over time users could see their social networks coexist before moving firmly into one camp or the other.

Google Offering Badges to Avid News Readers

In an attempt to drag more users towards Google News, readers can now earn badges for the stories they view. While it's hardly a radical leap in the direction of gamification, the move does give a decent idea of what media and companies can do to reward users just for visiting.

 

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