etouchLittle more than six weeks after the release of SamePage 3.1, eTouch announced the availability of SamePage 3.2 at the recent Web 2.0 Expo in San Francisco. The latest release of the Enterprise Wiki solution rounds a number of corners and simplifies integration of 3rd party Web 2.0 services. Although the 3.2 version of SamePage is considered a minor release, the update includes some notable changes: * Watch a Page -- Users can subscribe to pages and receive alerts about relevant changes * Search Enhancements -- Users can further narrow the scope of their searches using new constraints plus users will see their search terms highlighted in the result set * Improved Security Management -- Administration and group management functionality has been enhanced to support non-LDAP environments and Single Sign On (SSO) being made available out-of-the-box * Improved Integration Support with Mashups -- New plug-ins for Flash, YouTube, and Google Maps have been added as part of the release to enable users to leverage external Web 2.0 services * Enhanced Usability -- Beyond support for bookmarking favorite Pages, the 3.2 release allows you to mark specific Projects as one of your Favorites and then streamline your experience by hiding all non-favorite projects. A large hurdle in the adoption of Wiki's across the enterprise is the need for users to learn "wiki syntax" which is a stripped down markup language that can be different for each Wiki application. Users without at least basic web development skills can struggle with the syntax and avoid the collaboration tool altogether, thus missing out on the benefits that a Wiki can provide within an organization. eTouch hopes to solve this issue within SamePage by providing a built-in WYSIWYG editor that removes the need for users to learn "wiki syntax". This strategy of playing to their users' strengths, their familiarity with traditional word processing programs like Microsoft Word, could result in a not so subtle coup in the enterprise collaboration space. eTouch appears to be on the right track with their focus on usability and the needs of the customers, but don't take our word for it. Mike Suding, an IT Director for Citrix Systems Inc.'s Online division -- who brought the SamePage enterprise wiki to the engineering and sales departments within Citrix -- had this to say:
"Email comes and goes and we wanted a place to collect and build. Web 2.0 is about employee collaboration and empowerment and self service. That's what we're achieving with the wiki."
If eTouch can continue to deliver on their promises of better than average usability, ease of integration and a reduced dependency on in-house IT, then SamePage seems positioned well to carve out a healthy space in the increasingly competitive Enterprise Wiki market.