It's that time of year again, folks (how did we get to December so fast?). Predictions for the next few years are coming down the pipeline, and this week Gartner joined in on the fun with their outlook on IT. 

The firm's predictions are as follows: 

  • By 2015, a G20 nation's critical infrastructure will be disrupted and damaged by online sabotage.
  • By 2015, new revenue generated each year by IT will determine the annual compensation of most new Global 2000 CIOs.
  • By 2015, information-smart businesses will increase recognized IT spending per head by 60%.
  • By 2015, tools and automation will eliminate 25% of labor hours associated with IT services.
  • By 2015, 20% of non-IT Global 500 companies will be cloud service providers.
  • By 2014, 90% of organizations will support corporate applications on personal devices.
  • By 2013, 80% of businesses will support a workforce using tablets.
  • By 2015, 10% of your online "friends" will be nonhuman.

The Highlights

Okay, so let's start with the tablet thing. 80% is a lot, but it's too early to say that mobile devices will be replacing our main mode of work. On the other hand, it does make the whole "death of the desktop" bit seem a little less silly, doesn't it?

On a second note, NASA might not be announcing the discovery of alien life forms today, but evidently that doesn't mean non-human friends aren't in our future (I'm sorry, I had to). 

Gartner seems to think that a number of businesses will employ social bots to engage customers on popular networks like Facebook and Twitter. These bots will be able to read and respond to requests, much like the messenger bots we saw on AIM some years ago. 

How close are they to taking over customer service completely? We don't even want to think about it.