Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Jive Updates SBS, Adds Support for Mobile, MS Office

Jive4_logo_2009.jpgJive Software (news, site) continues to improved its Social Business Software Suite (SBS). Version 4.0 of SBS comes with a slew of new functionality and lots of improvements to existing features. 

The question becomes, as a company on a mission to become the critical, go-to platform for enterprises, is it enough to take on this existing challenger, SharePoint, and the upcoming SharePoint 2010?

Taking on SharePoint

SharePoint challengers comes in many different makes and models, depending on what part you are trying to replace. To say that Jive is not a competitor would be naive, even if it's not exactly in the same market.

And even though Jive has recently taken steps to work with the SharePoint platform, it seems a safe bet to say that they are just covering all their bases. Because in the long run, the plan is to "transform enterprise communication and collaboration", and that means using Jive SBS, not SharePoint.

What's New in SBS Version 4

There are a number of small improvements to Jive's SBS platform including things like:

  • Improved content organization and presentation capabilities
  • Private discussions
  • New out of the box page layouts
  • Enhancements to the Dashboard, including new widgets and better configuration
  • Activity Stream improvements such as image previews, user avatars, content statistics and content snapshots

But enough about the basics, you can get a full look at these on their website. Let's look at some major features:

Mobile Support

Jive now supports both the iPhone and the Blackberry, covering the key smart devices. The iPhone gets its own native application, while the Blackberry picks up some improved interfaces.

The Jive Mobile iPhone App supports both the iPhone and the iPod Touch, taking advantage of built in features such as geo-location updates, contacts integration and its camera. You can access the full SBS platform via the iPhone for both social networking and collaboration. 

Jive_iphone_support.jpg
Jive SBS 4.0 - iPhone Support
 

With the Blackberry, or any other email enabled smart devices, you can take advantage of email notifications and use email to create content, status updates and more. In addition, collaboration capabilities are possible with the help of vCard technology.

Jive Connects for MS Office

The first Jive Connects was for SharePoint 2007. The second module comes for MS Office and enables Jive users to work on Office documents directly within the SBS environment or on their desktop.

Jive_Office_Connector.jpg
Jive Connects for MS Office

With the help of an Office add-in, you can comment on a document and have that information stored within SBS. SBS also enables document co-authoring that includes automatic synchronization.

The Office Connector is powered by DocVerse, a Jive partner.

Bridging Module

The Bridging Module provides the ability to pull together both the internal and external conversations occurring around a brand, demonstrating that these are not two separate communities to deal with, but rather integrate together in many different ways.

 

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