Customer Experience Management (CXM), Information Management, Social Business
 
 
 

MindTouch Offers Collaborative Intranet Solution

MindTouch Deki Kilen WoodsThere are a lot of solutions on the market today that you could implement to provide social software to your employees and customers. And they all offer very similar functionality. So there is a need to differentiate and offer specific point solutions based on that technology.

This is what MindTouch (news, site) is doing. Today they announce the first of three collaborative network solutions based on their open source collaboration platform: MindTouch Collaborative Intranet.

Collaborative Networks

In the first of a series of articles on Collaborative Networking for OStatic, Aaron Fulkerson, Co-Founder and CEO of MindTouch says "Collaborative Networks will increasingly be critically important to business and organizations by helping to establish a culture of innovation and by delivering operational excellence."

He says that Enterprise Software has been on a roller coaster the past few years and that this new breed of solutions we refer to as social business software is about creating conversations and one-on-one interaction. This is not, he indicated, what business needs.

He says, instead, that "businesses must be concerned with creating an information fabric within their organizations." Information fabric is the bringing together of business information from disparate systems into a single interface to edit. This is all done in a real-time, secure and well governed manner.

The result? What Fulkerson refers to as Collaborative Networks. "Collaborative Networks are focused on groups accessing and organizing data into actionable formats that enable decision making, collaboration and reuse."

MindTouch 2009 and the Collaborative Intranet

MindTouch 2009 is a developer's platform. It is designed to assist developers in quickly creating collaborative solutions that involve any number of enterprise applications or web services.

Built on a web oriented architecture, this platform is a combination of a wiki, enterprise portal and a number of Web 2.0 applications. Pull all these things together you have the makings of a collaborative network.

What better a place to start than with a Collaborative Intranet.

MT_collaborativeDashboard.jpg
MindTouch Collaborative Dashboard

MindTouch says their Collaborative Intranet enables IT departments to easily federate information from the various enterprise applications and data repositories that employees need to do their jobs. Information from file servers, ERP systems, CRM systems, email, social networks and web services is brought into a central interface that is collaborative, interactive and scalable.

MT_collaborativeDashboardteams.jpg
MindTouch Team Collaboration
 

Here's a video, demonstrating a Collaborative Intranet:

Collaborative Networks vs Social Software?

The concept of Collaborative Networks is good, although maybe not completely new. Organizations have been trying to implement service oriented architectures for a while now and building solutions that pull together information from various sources, creating mashups.

 

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