When in a Jam, Automate!Palo Alto Software is pretty well known for their flagship product, Business Plan Pro (now in its 11th generation), but decided to branch out this year with a collaborative email service called Email Center Pro -- after working the kinks out of the software that was initially designed for their personal use.
Email Center Pro Interface
Email Center Pro includes the following features: * Centralized customer email: Messages sent to addresses like info@, sales@, or help@ are managed all from one location using a Web-based interface. * Smart Folders: Smart Folders are folders with brains. The user tells the software which emails he or she wants to see and Smart Folders organize them for you. Additionally, you will be alerted of incoming emails that are recognized as similar to those already organized. * Message follow-up: Incoming emails can be assigned to specific employees to respond to. Everyone viewing the queue will see who is responsible for what, eliminating confusion and embarrassing multiple replies. * Email templates: Email Center Pro includes a searchable template library, where you can create and store replies that you will likely use over and over again.