AIIM has released their 2008 State of the Industry Survey and according to their findings, organizations of all sizes have "crossed the chasm" in their awareness of the importance of solving the document, records, and content problems that are affecting their organization.AIIM President John Mancini noted that in the early years of their survey an awareness gap between large organizations and everyone else was apparent in terms of understanding the implications of the information management chaos.
More than half of those surveyed this year expressed either marginal confidence or no confidence at all in the integrity of their electronic information. This result was true regardless of the size of the organization.
Mancini is convinced that the implications of this simple fact are enormous in terms of the potential of enterprise content management (ECM) market. "We have moved in just a few years from an industry that was relevant to only a handful of users within the largest organizations to an industry that will soon reach most desktops within large organizations. But even more importantly, the solutions of this industry are now within the reach of organizations of ALL sizes. There are 1.3 million business organizations in the United States alone with annual revenues of over $1 million."
The survey quantifies a wide variety of issues related to end user experiences with ECM solutions. Here are some of the findings:
* Organizations have a way to go in dealing with the implications of the Federal Rules of Civil Procedure adopted in December 2006. 32% believe it would take them at least one month to find all of the relevant information regarding a customer.
* Confidence in the integrity of electronic information used to make decisions remains low. 52% of end users have at best "slight" confidence in the quality of their electronic information.
* Microsoft SharePoint has quickly become an important part of the solution mix within end user organizations. 33% have already implemented SharePoint in some part of their organization.
* Most organizations have yet to develop a coherent strategy for leveraging SharePoint and other ECM solutions. Only 15% of end users have a "formal plan or strategy in place describing where they will utilize the SharePoint investments and where they will utilize other ECM investments."
The results also quantify the top obstacles (out of 13 possibilities) that end users have faced in deploying ECM technologies:
* 41% = "We didn't think through the process and organizational issues."
* 36% = "Lack of knowledge and training among our internal staff."
* 32% = "Internal politics and lack of consistent governance."
Mancini notes, "The obstacles highlight the need for organizations to simply get smarter about how to effectively implement content, document, and records technologies. The industry is mature enough that we can now point to a set of best practices among our members to help organizations new to the space get started more quickly. Our six certificate training programs are designed around the best practices of our 50,000+ associates around the world and have been validated by Expert Advisory Panels in both Europe and North America."
AIIM's Certificate Training Programs cover the ins and outs of enterprise content management, electronic records management, business process management, information organization & access, email management and enterprise 2.0. Classes can be taken online or in-person, and are designed for business managers, IT managers, compliance officers, executives, records managers, etc., as well as for solution providers, sales consultants and technical staff. Visit AIIM for more info.
CMSWire is a leading, native digital publication produced by Simpler Media Group, Inc. We provide articles, research and events for sophisticated professionals driving digital customer experience strategy, evolving the digital workplace and creating intelligent information management practices. The CMSWire team produces 450+ authoritative articles per quarter for our 750,000 community members. Join us as a subscriber.