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When it comes to eDiscovery Bridgeway Software (news, site) goes straight to the source -- their customers -- to understand exactly the processes they use. So when it comes to Bridgeway Legal Hold 2.1, Bridgeway’s newest release, the new enhancements reflect the needs of their users.

Focusing on the business side of things is what Bridgeway does. Technology for technology sake doesn’t make much sense to Rich Hall, vice president of eDiscovery and Brian Johnson, director of marketing at Bridgeway. CMSWire spoke with them recently about Legal Hold 2.1 and about how they work to better understand how their customers work.

Learning from Lawyers

Upon developing 2.1, which provides customers the functionality to properly manage and control the legal hold process delivered in an easy to use and easy to deploy application, Bridgeway talked to lawyers to understand what they need to collect, review and process date quickly and efficiently.

What they learned wasn’t revolutionary, yet not always apparent:

  • If the process is complicated, customers won’t use it.
  • Technology isn’t important if it isn’t easy to use, easy to implement and more efficient.
  • There is more to business than eDiscovery.

Bridgeway consistently works with companies to develop more business-minded processes and ways to practically improve how matter management fits into the bigger picture. In order to do this Bridgeway asks companies about their existing processes. Not only can they learn how those within the enterprise are executing searches and organizing data, it provides both parties with a teachable moment.

Prepared Inside and Out

The legal hold process is best carried out when people are equipped to make informed decisions. Bridgeway’s unified approach to legal hold lets in-house legal departments stay in control of complying with “duty to preserve” obligations. Feeling prepared goes well beyond what software a company chooses, it lies within an organization to get everyone on board, absorb the process and circle back to evaluate.

Deployed as either a standalone application or part of Bridgeway’s integrated eDiscovery solution, Bridgeway Legal Hold is a complete solution for custodian and case management, notification, acknowledgment, interviews and collection management.

Customers can sample the benefits of streamlining the entire legal hold process, with Bridgeway’s 60-day risk-free trial of its Legal Hold solution. As well, Bridgeway will be showcasing its latest Legal Hold product at booth #500 at Legal Tech in New York, Feb. 1 – 3.