AIIM, the Enterprise Content Management Association, has announced the results of its annual user survey and as the title suggests, overall customer confidence in email archiving ain't what it used to be. According to AIIM's research, 63% of UK respondents have little or no confidence that emails related to commitments and obligations made by themselves and their staff are recorded, complete and recoverable. Compare this to last year's figure of 56%, and you begin to see the trend. The figure for public sector organisations was a staggering 70%.
When asked, “If your organisation was sued by a former customer or citizen, how long would it take to produce all of the information related to that person?” 27% cited more than one month. You don't need to be a tech consultant to see the problem here.
According to Doug Miles, AIIM’s UK Managing Director, “These results indicate that investment in document and email management systems is failing to keep pace with the email deluge. It also suggests that recent high profile cases may have alerted organisations to their potential vulnerabilities.”
The research also reflects a general lack of control over all non-paper records, with 51% not confident that their electronic information is accurate, accessible and trustworthy -- up from 44% last year. For many larger organizations, Miles noted, savings in legal discovery costs alone could justify an ECM investment.
AIIM will address these issues at its 2008 AIIM Roadshow, which visits five UK cities – Glasgow, Bolton, Coventry, Bristol and London – from April 28th to May 2nd. This year’s educational theme is “Piecing together the Information Puzzle” and industry experts will deliver information and advice throughout the week.
Over 35 suppliers will demonstrate document, email and records management software along with document scanning and forms recognition systems. This is a free event, so register now!
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