Customer Experience Management (CXM), Information Management, Social Business
 
 
 

ECMHUB, An ECM Community in the Making

ECM Institute

As professionals, we are always on the lookout for new resources to provide us valuable information about content management. But where do we look? Just about everywhere actually. Fortunately for us, a new URL crossed our path that might be the answer to all our prayers: ECMHUB.

The ECMINSTITUTE is a professional association of content management professionals. The ECMHUB, a portal focused on enterprise content management and knowledge management, is the ECMINSTITUTE's website. Version 2 of the website, or portal, was launched early last month. The website is made up of over 40 industry specific communities and over 5,000 article feeds coming in daily including blogs, videos, events, webcasts and RFPs.

Ray Chance, the Executive Director of the ECMINSTITUTE, sent us an email calling the ECMHUB “the single most significant resource for ECM & KM Professionals”. Hmmm… that a pretty big claim to stand up to.

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ECMHUB Home Page

The ECMHUB is a social networking site that appears to be designed to assist you with solving problems related to content management. It does this in several ways:

  • Communities: Select a community from the tag cloud and view a number of feeds on the topic, including blogs, news, events, questions, challenges, videos, and wikipedia information and Google knols on the community topic.
  • Web Conferencing: Host open Web Conferences to present a product or service. The web conferencing features include free built-in 3D Chat, video and audio conferencing, whiteboarding and screensharing.
  • Ask for Help: A Seeker section gives you the ability to request assistance on a problem or issue a solution challenge
  • Provide Help: A Solver section provides a list of professional who have offered their knowledge to help others. A person listed as a solver also gets qualified leads for their own company.

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ECMHUB Community

Requesting Assistance — Seekers

This feature is very interesting. You can request assistance with a particular problem or need that you have in one of three ways:

  • Peer Review: Ask for specific feedback from industry experts
  • Question: Informal request for a peer review to which you will get an “Answer” — the results of the review
  • Challenge: A formal request for assistance with a problem or other need. The challenge may include problem identification, analysis, solution, response and proposals (RFPs).

There are several Quick Challenges already defined: SharePoint, Enterprise Search selection, Web CMS and Enterprise CMS. Quick challenges utilize the collective intelligence of the Solvers, providing the Seeker with a “buyer's guide” for a technology or a solution guide to their problem. It can also include issuing a RFP request from Solvers.

 

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