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Enterprise CMS Implementations Double in the UK

By Cate O'Malley
Apr 13. 2007

We are a nation that lives and dies by statistics. Whether it’s the latest Who’s Hot and Who’s Not List, the Fortune 100 or the statistics to show who is using what, when, why or how, we eat it up.

Statistics remain an important barometer to determine a level of success, whether it be an individuals’ or how many people are adopting document and records management systems. According to a recent survey by AIIM Europe in the UK, the number of firms that have implemented document and records management systems has doubled in the past two years.

The survey culled respondents from over 150 companies in the UK and the results indicated that 29% are implementing a document and records management system. This is an increase of almost 100% since 2005. An additional 19% plan to start adding systems across their departments, up from 13% two years ago. Likewise, only 13% are cutting back on spending in these areas.

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The biggest challenge for firms attempting to adopt change in their documents and managements systems remains getting the green light from the higher ups, with 27% claiming that upper management remain the bottlenecks. It’s no wonder — change doesn’t always come easily or quickly and most ECM projects register on the “significant” side of the cost scale. Even so, the adoption rate in the UK is right on line with the US.

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Good Article, thank you. Yes, we are in the DMS business. Here is a very brief rundown on what we see happening. Many firms are looking into this technology and very few of those are taking advantage. It can be difficult for upper management to embrace yet they are the ones responsible for the bottom line.
For an easy example lets take a legal firm with approx 50 employees. Now an Attorney needs a file what happens? They contact the paralegal who either contacts a file clerk or retrieves the paper based file themselves. Many times the file requests generate paper themselves. This takes minutes (approx 7). Then the file is copied, distributed, and re-filed. What is the cost and time of this method? Another scenario is when an Attorney is in the field or in court and needs a file ASAP. It is either overnighted or clumsily emailed with little or no security. OK, now you got me going re security. Just how secure are the paper based files. Isn’t it quite easy for a disgruntled employee to walk off with critical files or data? God forbid what would a fire or flood do to that law firm? Digital files are by far the most secure way to store a company’s data. Using a Document Management System the Attorney has access to that file immediately with no additional cost. Using a Document Management system these steps are reduced by approx 80%. We have had Law Firms that reduced file staff by up to 60%. When you look at the cost of a major Document Management System, maybe $40K and stack that up against the immediate cost savings the ROI is usually less than 6 months.
We are watching the companies that are moving to the proverbial paperless office get leaps and bounds ahead of those that do not. What is going to happen when your competition suddenly and overnight reduces their overhead by 30-40%......? Then consider that they can respond to their customers and/or clients in a faster more efficient manner. The whole thing comes down to simple math and survival of the fittest. Where does your firm fit?

Posted by: Rob Bruce on April 16, 2007 2:17 PM

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