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Enterprise Content Management (ECM) is All the Rage

By Brice Dunwoodie

Nov 19. 2004

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AIIM, the international authority on Enterprise Content Management (ECM), reveals the results of its biannual survey of current and potential end-users of ECM technologies.

AIIM surveys users and prospective users at its Content Management Solutions Seminar Series (CMSS) programs about the current status of ECM deployment within their organization, perceived obstacles, business drivers, and implementation plans for the next 12-18 months.

Key Survey Findings:

-- 60% of those surveyed are still in the early stages of understanding Enterprise Content Management.

-- User project interests over the next 12-18 months center around Records Management & Archiving (48%), Document Control (39%), Forms Handling (36%) and Information Capture (36%).

-- User technology interests match this practical focus: web content management (45%), scanning & image processing (41%), records management (40%), electronic document management (36%).

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-- Risk reduction and cost control -- rather than revenue growth -- are clearly driving user interest in ECM technologies.

-- Differentiating among suppliers (6% of respondents) is not the biggest obstacle facing potential end users of ECM technologies. Justifying the investment (23%) and change management (22%) are the top concerns of potential end users.

"Clearly, ECM technologies are moving from the department to the enterprise," notes AIIM President John F. Mancini. "User organizations are beginning to realize that ECM technologies represent a core piece of their information infrastructure -- a piece that is critical to compliance and cost-reduction."

The full results are available here.

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