ConcourseSuiteConcourseSuite’s product page makes a bold statement: “ConcourseSuite 5.0 is the first front office application suite to integrate Customer Relationship Management (CRM), web content management, and team collaboration capabilities into a single, easy to user web application.” Michael Harvey, the EVP for Concursive, explained why making ConcourseSuite 5 available for free would be an extension to their business model: "At Concursive we understand the processes required for businesses to get and grow their customer base, and giving businesses with up to 100 users free access to ConcourseSuite allows a broader range of companies to understand how technology can help to streamline, organize, and drive prospect and customer activities -- the lifeblood of every business."
The Building Blocks of ConcourseSuite 5ConcourseSuite is a culmination of four separate solutions: ConcourseCRM, ConcourseWEB, ConcourseTEAM, and ConcourseFLEX. All of these solutions serve very different purposes, but now that they are together in an all-in-one solution, it makes this package much more valuable.
Each product offers a solution to a unique problem commonly faced with content and collaboration today: * ConcourseCRM: A CRM and ECM package with features that allow users to secure, manage and grow a business and its contacts. * ConcourseWEB: A package that allows users to quickly create and manage full-fledged website solutions. * ConcourseTEAM: A team collaboration package that allows employees to manage, share and develop information. * ConcourseFLEX: An open standards plug-in architecture that allows users to expand and customize ConcourseSuite 5 with plug-ins, which are called Portlets.
ConcourseSuite FunctionalityConcourseSuite 5 has many useful features. It truly is an all-in-one solution for content management, customer relations management and collaboration built on an open source platform. This is a rundown of the primary functionality available to users through the main interface: * Leads: Allows users of the system to view and manage data collected about potential prospects for business opportunities. * Contacts: Allows users to view existing and add new contacts to the system. Contacts can be associated with user accounts as well. There is also import and export functionality. * Pipeline: Assists with creating and assessing leads or opportunities. * Accounts: Allows users to add and manage accounts of various types. Users can also customize the account groupings and more. * Products: Allows users to add and manage products of all types originating from their company. * Quotes: Allows users to maintain business-related quotes. * Communications: Allows users to maintain email, fax or mail communications with customers. Users can add groups, messages and schedules for these communications from simple to complex scenarios. * Projects: Aimed towards collaborating with the users of the system, it can also used to securely share information with employees, clients, vendors, friends and family. * Help Desk: The system utilizes a ticketing system that can be managed through this section. * Documents: Allows users to store documents in a hierarchical format within a single database. User permissions can also be set here. * Company: Provides users with the capability to enter and manage information about all of the employees of a company.
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