Gartner Dataquest released its Enterprise Content Management market share report on Wednesday. The results show that for the second year in a row IBM has been named the worldwide leader based in new license revenue, with 6 points of share over its nearest rival. According to the report, the emerging enterprise content management market is now estimated to be worth more than $1 billion, and is still very much in a growth phase. The worldwide content and document management software market, which includes web content management (WCM) and integrated document management (IDM) grew 9.2 percent in 2003, to $1.03 billion in new license revenue, up from $940 million in 2002. "Most of the information that exists in organizations is unstructured and there is an ever-growing imperative to manage this unstructured content," said Tom Eid, principal analyst for Gartner. "Over the past two years, there has been greater acceptance of an integrated content and document management suite, and many content and document management vendors are now providing vertical-industry specific and line-of-business focused solutions." Increasing demand for integrated collaboration and content management solutions helped drive the market in 2003. IBM maintained the top spot in 2003 with 17.9 percent market share (see Table 1). Increasing demand for imaging and workflow functionality helped FileNet hold onto the second position with 11.6 percent of the market. Driven by its IDM and records management capabilities, Documentum/EMC exhibited the strongest growth in the market, garnering 10.8 percent market share. Table 1
 Company2003 Revenue2003 Market Share (%)2002 Revenue2002 Market Share (%) Growth (%)
 IBM183.517.9169.418.0 8.3
 FileNet119.411.6106.011.3 12.6
 Documentum/ECM111.410.889.09.5 25.2
 OpenText80.07.868.37.3 17.2
 Interwoven/iManage62. -19.3
 Hummingbird58.15.748.15.1 21.0
 Others411.840.1381.740.6 7.9
 Total:1,026.9100.0940.1100.0 9.2
 Source: Gartner Dataquest (June 2004)   
The content and document management market is still in a growth phase. This market is growing at a double-digit rate and new license revenue is forecasted to exceed $1.7 billion by 2008. "This market is growing at such a steady pace because of increasing user requirements for better integrated, easier to use and more scalable technology," Mr. Eid said. "Demand is increasing as users seek new ways to create and consume content through multiple formats, channels, devices and applications." Gartner defines the content and document management market as one that focuses on the traditional content management technologies of web content management and integrated document management. This includes document management (including library services, version control, image processing, and document distribution), workflow, and web content management. Not included are other content and document-centric technologies, such as electronic records management, digital asset management, document scanning/image capture, electronic forms, and integrated document archive and retrieval systems. Additional information is available in the Gartner Dataquest reports "Content and Document Management Market Shows Growth" and "Content and Document Management Market Outperforms Other Segments." These reports examine the state of the worldwide content and document management market. They look at what trends are developing and how the top vendors are performing, as well as a full forecast for the market. These reports can be purchased on Gartner's Web site at