Customer Experience Management (CXM), Information Management, Social Business
 
 
 

GRC Roll-up: Autonomy Assesses Social Media Risk, Symantec Continues Buying Spree

Social media was and will always create compliance headaches unless there is a way of monitoring its use. Autonomy has come up with a solution to do just that, while Laserfiche produces a governance framework for public sector workers.

Autonomy Tames Social Media Risk

Love ‘it or hate it, social media is part of the way we do business now. For enterprises concerned about compliance issues and the way employees use social media, Autonomy has just launched Social Media Governance, a solution designed to deal with these problems.

Extending Autonomy's (news, site) compliance platform it automatically identifies content and conversations on social networks that less sophisticated keyword search technology would miss, and enables a corporation to relate them to a its existing compliance infrastructure. Capabilities include:

  • Connectors and aggregation of thousands of feeds, blogs and social media sites
  • Enterprise defined conceptual search of content
  • Compliant archiving of content needed for regulatory purposes
  • Monitoring based on enterprise policies

It also includes workflows, trend analysis and dashboards which combine data from all customer-facing channels, including email, audio, video, IM, web content, as well as social media.

Probably worth a look for those who know their employees need to be out on the social web, but are not sure what risks they are exposing themselves to compliance-wise.

UK Companies Face Major Data Breaches

Here’s something you probably suspected, but didn’t have any hard evidence to back up. New research by Recommind (news, site) shows that in the UK there is a ‘stark disconnect between organizations’ awareness of the risks associated with electronically stored information (ESI) and their ability to address the situation with adequate budget’.

 

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