IBM’s Watson impressed us on Jeopardy in February. But can Watson cut it in a global world?
IBM + Lionbridge = A Multilingual Translation Engine
Lionbridge and IBM are partnering to help companies engage with global customers better and more effectively. GeoFluent, launched today, combines Lionbridge’s cloud-based language customization solution with IBM’s statistical machine translation engine. As a result, companies have access to a real-time SaaS solution through which they can customize based on an organization’s business processes, languages and expertise.
Beyond Jeopardy, Watson is GeoFluent
From television game shows to more applicable business scenarios such as providing real-time, comprehensive translation of content and communications, IBM’s Watson is able to leverage Lionbridge’s advanced translation technology to support a host of enterprise communications such as sales and support chat sessions, online customer care forums, user reviews and other dynamic web content.
As an on-demand translation application, GeoFluent integrates into a Web page, allowing users to view translated content in real time, in their preferred language
By providing accurate and secure multilingual communications companies can help to increase revenue opportunities while reducing costs associated with maintaining in-country support infrastructure or resolving customer requests from international customers. In addition, GeoFluent lets companies boost their customer service efforts, which can extend their global reach by providing on-demand translation of web content and marketing communication as a user expresses interest.
Real-Time Translation, Customer Service
As an on-demand translation application, GeoFluent integrates into a web page, allowing users to view translated content in real time, in their preferred language. GeoFluent is available now for chat and web applications and is offered as a SaaS application so enterprises can gain a suite of services and support, including language customization, integration into business applications and on-going maintenance.