Not much is new under the ECM sun nowadays. A case management framework is not an exception. But nice to see Nuxeo (news, site) being an active Energizer Bunny and continuing to build on top of its open source Enterprise CMS. This time, it's CMF.
As with other product components that are built on top of Nuxeo EP (Nuxeo DAM and Nuxeo DM, for example) Nuxeo is providing a framework for Case Management applications builders in all those verticals that may find Nuxeo suitable for their requirements.
So, as CEO Eric Barroca says, it’s not really a new technology, but a new paradigm of all things integrated and extensible being introduced to Nuxeo users, who can also build their own apps on top of the ECM platform using the same services as those in DAM or DM.
Yet Another Content App
As we discussed before, most ECM systems can carry out many, or all of these functions required for effective case management, including offering functionality such as:
- Document management
- Records management
- Workflow/business process management
- Content management (ECM or WCM)
Nuxeo Case Management Framework (Nuxeo CMF) covers most of these functionalities. Using Nuxeo Studio, users can create processes for automated archival, even though there’s no official Records Management (RM) functionality as of now. Same way you can create workflow paths.
Collaboration is accomplished via the use of mailbox(es), in which one person or a whole department can work together on cases, route cases among mailboxes, annotate, manage tasks and share case items with other cases, depending on business rules -- all in a new UI.
While case management in general is nothing new, one differentiator that Nuxeo CMF does have in its favor is compliance with CMIS (Content Management Interoperability Services), providing the ability to access and transfer cases between different systems, as well as an opportunity to build multi-repository case management applications.