Open Text Helps Lawyers Manage Email

By Irina Guseva | Published Aug 29, 2008

Open Text is expanding its ECM portfolio by announcing a new solution for e-mail management targeted at law firms.

The solution — Open Text E-mail Lifecycle Management for Law Firms — combines such features as e-mail filing and archiving and aims to help firms to define, secure and control the e-mail management and retention processes according to compliance mandates and internal policies.

Open Text Email Technologies

Open Text is known for an array of its LiveLink ECM e-mail management tools, ranging in capabilities from Lotus Notes to MS Exchange, and from e-mail archiving and management to e-mail monitoring.

Combining Open Text's E-mail Archiving for MS Exchange with Open Text LegalKEY records management capabilities, this new application is designed to manage the entire lifecycle of e-mails from creation to disposal. Document management and LegalKey technologies were inherited by Open Text from Hummingbird.

Main Benefits

Up to 90% reduction in the size of the MS Exchange database
Up to 75% reduction in the number of MS Exchange servers
Accelerated backup procedures, from more than 24 hours to less than two hours in some cases
Improved user compliance with Document and Records Management policies

With server-based rules, customers can be prompted when e-mails should be archived from the message server, while still allowing users to view archived e-mails in their inboxes.

Another nice feature is the ability to access multiple profiling tools used to classify e-mails into the firm's document management system to connect the client’s case documents with related e-mail correspondence. Additional end-user controls are peppered on top to support retention and disposal of e-mails.

Money Matters

An automated solution for categorizing high-value and high-volume critical content should sound quite appealing to lawyers. According to Open Text, 70% of AmLaw 100 firms are using Open Text's content management solutions, contributing to Open Text’s strong financial results.

For more information, visit Open Text.