Customer Experience Management (CXM), Information Management, Social Business
 
 
 

SMB Tech Roll-up: Google Docs Adds Discussions, SMBs Underline Interest in Virtual Offices

This week, the SMB space has produced a mixed bag of goodies including the addition of document discussions to Google Docs, email archiving from HyperOffice and email security from M86 Security, while Microsoft could end up competing with itself in the cloud office space through SMB Suite.

SMB Suite Offers MS Functionality

In recent months we’ve been talking about a lot about the different office application suites both on-premise and in the cloud, so you will know that, first, there is considerable competition between Microsoft and the rest for one of the most lucrative markets for these products: The SMB market.

It has also become clear that, with the Office 365 launch fast approaching, the space is becoming more competitive daily, with companies fighting in their rush to make the price bottom.

That SMB Suite has announced a massive upgrade of its presence on social media networks is not really surprising, then, in this context, especially as its product offering, at least superficially, appears to offer much of what Office 365 will offer later in the year.

According to the company when it announced its social media expansion, its suite currently offers an integrated Microsoft cloud solution for SMBs, offering the capabilities of Microsoft Dynamics ERP, CRM, Office, SharePoint, Live Meeting, email and web-based eCommerce in one subscription-based solution.

And it can make the MS offerings because it is a member of the Microsoft Partnership Network, which raises the interesting possibility, in this case, that Microsoft may actually be competing against its own products when Office 365 is launched.

It has also been shown previously that SMBs are actively using social networks such as Facebook, Twitter and LinkedIn not only to find customers, but also to source its other business needs, so social media expansion makes sense. Might be worth a look if you don’t want Office 365, but would like the functionality.

HyperOffice’s Email Archiving

HyperOffice (news, site), which also spent a lot of time playing in the SMB space, this week added email archiving that promises easier email retrieval without the expense of investing in on-premise software such as Exchange 2010.

Given the interest in cloud-based office suites and the fact that HyperOffice, with the launch of its cloud-based collaboration suite last year, is looking to challenge players such as Google Apps and Zoho, the addition of email archiving is going to give them added fire.

The email offering basically does what it says with no surprises. It offers enterprises the ability to store, index and back up all email passing through multiple user accounts in the company and place them in a centralized repository for as long as needed.

HyperOffice says the idea behind the email offering, which just about completes its suite of business applications — at least for now — is to provide one solution for business needs rather than having to go to third-party vendors and working with multiple add-ons. Interested in more?

 

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