Ending the year in the SMB space -- Aspect and Microsoft Lync join together to provide communication center capabilities for SMBs, SAP continues its move into the SMB market, Websense warns of threats for 2011 and Alfresco Community Edition goes multi-lingual.
MS and Aspect Joint Communications
Only a few weeks after the launch of Microsoft Lync, unified communications vendor Aspect announced it will be delivering a software-based product for SMB size contact center applications using Microsoft Lync as its media server.
The Aspect product will not 'work' or 'integrate' with Lync, but actually uses Lync as its media server. It also offers SMB customers a product built on Aspect's expertise in the contact center space."
The product, scheduled to be delivered in Q1 2011, will support 20 to 100 agents and supervisors. Among the contact center capabilities it will provide, include voice, inbound voice and email routing, instant messaging (IM), real-time and historical reporting, a unified agent desktop, manual dialling and voice self service capabilities on a single server.
Combined, the new product will provide a combination of unified communications capabilities and key contact center features for low cost in a small footprint.
More importantly, it provides a natural first step for integrating either the internal or external contact center to the organization's unified communications infrastructure, allowing the business to capitalize on the enterprise-wide benefits that UC can bring to the customer and the company.
SAP Releases Business All-in-One
According to SAP, the new package provides users access to key business content through a rich, unified and personalized environment for faster access to critical information and improved productivity.
This is also the latest solution improvement for customers and partners participating in the ramp-up of SAP enhancement package 5 for the ERP application SAP ERP 6.0, one of the key pillars of SAP Business All-in-One.
With it, SAP gives users a single working environment for SAP and non-SAP applications, defined solely by the requirements of the user and the specific operational role.
It also comes with a pre-defined user interface content, which is graphically easy to navigate,creating out-of-the-box functionality for most enterprise departments.
Additional deliveries focused on extending the new face of SAP Business All-in-One to more countries, more industry-specifics and more roles in a company are planned for 2011. Check out the video for more.
Social Media Data Threats in 2011
There have been all kinds of predictions about 2011 and what we are likely to see over the course of the next 12 months. Security companies haven’t been short of things to say in this respect too.
Websense (news, site) has just released its top five security predictions for 2011. Needless to say there are a number of areas that need to be addressed, but there are two here that we’d like to highlight.
The first is that there will be more corporate data breaches across social media channels. Search poisoning won’t be limited to Google, Websense says, it will migrate to Facebook. Hackers will manipulate Facebook search algorithms to trick users into visiting fake brand and celebrity pages and increase exposure to malware.
Employees will post confidential corporate data to public pages. Social media users will also be vulnerable to spam and malicious data-stealing content.
And if that wasn’t enough, it also predicts that iPad, iPhone and other smartphones will be prime targets for cybercriminals.
Mobile devices are a gold mine of personal and confidential data. Cybercriminals will successfully use mobile drive-by download attacks to steal confidential data and expose users to malicious content.
Many of next year’s mobile attacks will exploit the mobile Web browsers in the iPhone, iPad and Android-based devices. Rogue applications will also increase in number and sophistication. Want to read more?
Alfresco’s Multi-Lingual CE
Countries where French, German, European Spanish, Italian and Japanese are prevalent get a boost in their dedicated CMS offerings as Alfresco Software is now offering new user interface language packs for version 3.4 of its open source CMS Community Edition.
Created by Alfresco, with the aid of localization professionals, they formally open up whole new markets for the product where English is not the first language. The packs are available now and will be incorporated into the paid-for Enterprise Version early next year.
The at-source localization means that users in these countries won't have to rely on local, potentially spotty, translations and will improve the consistency of the product in these markets. Alfresco states that over half of its customers are in non-English speaking countries and this effort will go some way to supporting those users and keeping them in the fold.
SMB Document Management for Salesforce
And finally, Motive Systems (news, site) has extended the reach of its on-premise and cloud-based document management system through an integration with Salesfoce that can run in parallel to a CRM deployment.
M-Files for Salesforce CRM can be deployed on-premise for companies that need to ensure large numbers of their documents remain behind company firewalls, or in the cloud, which probably suits both Motive and Salesforce, given their cloud investments.
Built on top of Force.com, M-Files for Salesforce CRM is based around its cloud-based document management software M-Files Vault, which was released in August of this year.
For Salesforce, the addition of an easy-to-use document management system, along with its CRM, should help its breakthrough into a market that all the big players -- Microsoft, Google or HP -- are actively courting.