TeamViewer_logo_2010.jpgMost of us are familiar with TeamViewer (news, site), which provides remote access for companies and individuals. And while we may use it to help train employees or clients remotely, or give presentations to multiple people at the same time, do we really understand the impact it’s had on productivity within the enterprise and beyond?

Since July 2010, when we told you about TeamViewer’s launch of two iPad applications that allowed users to gain access to their PCs remotely from the tablet device, TeamViewer has been busy releasing new features designed to provide consumers with better access to desktop files and functionalities to make remote presentations.

  • November 2010: TeamViewer 6 Beta for Windows released; offers updates for QuickSupport and added QuickJoin, which provides fresh connection possibilities for online presentations
  • December 2010: TeamViewer 6 comes out of Beta officially
  • February 2011: TeamViewer offers single-click connection from Android-based devices

The Impact of TeamViewer in a Global World

We recently spoke with TeamViewer to learn more about the ways that TeamViewer customers are using its product. As it turns out, the average user isn’t so typical. In a typical day, surgeons are using TeamViewer in the operating room to connect to experts halfway around the world. Hospitals are using it to help IT support gain access to sick patients’ computers without risking exposure. Divorced parents are able to engage with their children. In France, companies were ordered to come up with contingency plans in case the swine flu kept employees in quarantine -- many chose to use TeamViewer.

It’s convenient to attribute these testimonials to one product. Yet, it would be naive for us to ignore the changing face of how people work, communicate and collaborate with others. TeamViewer not only provides an accessible and affordable way for users to engage with each other, it’s also perfectly poised within an evolving culture that seeks to balance work and life.

TeamViewer's Challenge

The challenge for TeamViewer as the world turns is to try to keep its finger on the pulse of an increasingly mobile world. As a result, TeamViewer is committed to improving its presentation capabilities to adequately meet the demands of large companies and individuals and to increase its speed and security to remain relevant to popular devices in the marketplace.

From an anthropological point of view, TeamViewer plays an interesting role in bringing people together in an effort to share and collaborate despite tenuous conditions, such as divorce and disease. From an enterprise perspective, TeamViewer and other products like it are helping to advance the way we work by improving our access to our work.