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If traditional intranets are killing your company, what can revive it?

The legendary American basketball player Michael Jordan once said “talent wins games, but teamwork and intelligence wins championships.” Nothing could be truer when it comes to how smart enterprises are approaching the deployment of solutions for managing digital experiences.

To see CRM as a market made up of one single type of technology would be a mistake. There are many different technologies in the CRM mix and the technology that is really driving growth, according to Gartner, is lead management.

As the cutting edge of Employee Experience Management sees leading organizations move from good old Intranets into the Digital Workplace, what will be next for the enterprise portal?

You've been thinking about it — moving to Microsoft’s hosted version of SharePoint. Before you make that final decision, make sure you know about these five things.

Mom and pop have an advantage. When it comes to delivering a great customer experience, the small family-run business has the natural DNA to organize around the customer: a tight-knit team, a shared set of values, and an intimate knowledge of their customers and what’s important to them.

Converting people is really hard. It's much easier to allow the already converted to do what they came to your website to do. 

It was a busy week here at CMSWire as we finished up our month long focus on Customer Communities and moved over to look at Customer Journey Mapping. In addition to a great line up of customer experience articles we also took a look at the choices Enterprises have yet to make in the 21st century and examined whether or not bigger data actually means better data.

If you need help calculating the ROI of a community, there are tons of resources that can provide processes and best practices, but where can you find ROI in the first place? Where should community evangelists look, and where will ROI be easiest to prove?

Gaining visibility into a customer’s buying journey is nothing new to marketers. In fact, understanding the journey has been a standard practice since the time marketers primarily distributed messages through print ads — and with good reason. 

I recently wrote about how you can create a roadmap to ensure your SharePoint 2013 rollout doesn't end up as an epic fail. I have to be honest with you now and let you know that I haven't told you everything — in fact, unless you do the vital actions below there is a very good chance that your rollout may still "crash and burn."

"Attending these non-stop meetings, doing these status reports and using that awful time tracking system is killing my ability to do my job. Why is it that talking about doing my job is more important than actually doing my job?" Sound familiar? Are you the one saying these words? Are these the rantings of the team around you? Does it seem like this sort of lament is the norm no matter the company, the industry or even the size of the enterprise?

Still on the fence about developing a BYOD policy for your organization? Worried about viruses, help-desk challenges, lost data and the DIY mentality that simultaneously comes with BYOD? Fear not.

Let me start with a basic reality of life: people are self-centered. We all are.

Bigger is better. It’s a lesson that’s drilled into us from childhood — whoever ends up with the most toys wins. Everywhere you look there are people, groups or even entire countries trying to be the biggest one thing or another. Biggest building, biggest car, biggest ball of twine — they're all out there. You ate the biggest steak on the menu? You're awesome — here’s your big tee shirt.

Many people from the web industry have read and loved the recent classic Drive by Daniel Pink (or at least watched the fun and inventive video below). Not as many people, however, are familiar with exactly how to put the lessons from the book into practice within their enterprise. Fear not traveller; My aim in this article is to help provide a simple model where you can transfer a crucial piece of abstract understanding from Drive into concrete action in your daily work life.

What will the 21st Century organizations aspire to?

As businesses evolve from being information or knowledge centered to being more people centered, SharePoint 2013 offers a range of features to support the shift. 

In social enterprise circles, it has become fashionable to dismiss email as the way of the past and not the path to the future.

Considering WordPress as a Web content management system is something hundreds, and maybe thousands of website owners likely do on a daily basis, and we've got a ready-made short list of alternatives that we think are viable alternatives.